Does your current company inspire you to build, grow, and innovate? Is your passion for making lasting and meaningful change being realized?
The tremendous growth in our business and increasing demand for our services means we are expanding our team in exciting ways. We have the heart of a startup and the backing of an industry leader. This means a unique career opportunity for low-ego professionals looking for a people-first, culture rich work family with which to change the world.
Essential Duties and Responsibilities (included but are not limited to):
- Support Bswift technology implementations, in accordance with company standard operating procedures, processes, and documentation. This includes:
- Coordinates with managers and users to identify systems problems; assesses severity of the issues and prioritizes responses as appropriate.
- Partner with project coordinators and other internal and external team members and clients as part of new implementation and ongoing client support duties
- Manage client import/exports, payroll/carrier files, and discrepancy reports
- Provide on-call technical support and responses to inquiries regarding EDI vendor feeds
- Actively solve data production technical problems, working to reduce future technical errors by partnering with team members to discuss actionable resolutions
- Routinely conduct analysis of data transactions
- Make recommendations for the resolution of production problems
- Work with third-party compliance approval
- Quality and control management of Bswift
- Training client HR partners on Bswift software and processes
- Maintain Bswift system for accuracy
- Audit excel and text files
- Knowledgeable in Visual Basic scripts but not limited to that language
Qualifications, Skills and Requirements:
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with a proven ability to collaborate with a team.
- Excellent analytical and problem-solving skills.
- Extensive knowledge of computer systems and programming.
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
- Proficient with or able to quickly learn systems and software used by the organization.
- Familiarity with standard concepts, practices, and procedures within the benefits management and administration industry
- Excellent communication, project management, time management, planning, organization, and multitasking skills
- Exceptional customer service with internal and external team members and clients involving email, phone and in-person communications
- Proficiency in Microsoft Excel, Microsoft Access, and Word
- Ability to perform a variety of tasks while managing priorities to meet internal and external client deadlines within results driven environment
- Ability to work well under pressure, especially during high volume client implementation periods
- Ability to work with different internal teams to deliver results to clients in a professional manner
- Ability to listen to feedback and adjust communication style depending upon the audience
- Ability to think critically and develop creative business solutions to meet clients’ needs
- Ability to identify and implement process improvements
- Proven analytical, evaluative, and problem-solving abilities
- Keen attention to detail
Education, Training and Experience:
- Requires a bachelor’s degree or equivalent, preferably in business administration, computer science, or information systems.
- 2-3 Years of application/system analysis/enrollment build experience preferred
- 2-3 Years of insurance experience
- 1-2 Years of Bswift experience
The typical base pay range for this role nationwide is $40 to $43 per hour.
Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
To learn more, visit: www.onedigital.com/careers
Thank you for your interest in joining the team!
Skills Required
- Bachelor's degree or equivalent (business administration, computer science, information systems preferred)
- 2-3 years application/system analysis or enrollment build experience
- 2-3 years insurance industry experience
- 1-2 years Bswift experience
- Knowledgeable in Visual Basic scripting
- Extensive knowledge of computer systems and programming
- Experience managing client import/exports, payroll/carrier files, and discrepancy reports
- Experience with EDI vendor feeds and on-call technical support for EDI
- Proficient with Microsoft Office Suite
- Proficiency in Microsoft Excel
- Proficiency in Microsoft Access
- Proficiency in Microsoft Word
- Familiarity with benefits management and administration concepts, practices, and procedures
- Ability to audit Excel and text files and conduct data transaction analysis
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills for internal and external stakeholders
- Excellent analytical, problem-solving, organizational, project and time management skills
- Ability to train client HR partners on Bswift software and processes
- Ability to work under pressure during high-volume client implementation periods
- Ability to identify and implement process improvements
What We Do
We bring exceptional benefits and insurance technical knowledge, access to aggregate plan data, extensive but focused research and analysis of every benefit plan we advise on. In addition, our clients can expect seamless process execution. The result? We’re able to support benefits brokers and consultants in their ability to raise the bar on the service they deliver to their clients.
