Top Operations & Support Jobs in Nashville, TN

The IT Business Relationship Manager liaises with business units and IS, translating needs into technology solutions, managing projects, and improving processes for operational efficiency.

The Manager of BSA/AML Operations leads alert review and investigations, ensuring compliance with BSA/AML policies and regulations, while overseeing a team of analysts in various financial operations.

Manage a portfolio of Classified loans, support asset recovery strategies, ensure compliance with regulations, and maintain relationships with business units.

Provide escalated customer education and assistance across lines of business via phone and written channels. Resolve complex inquiries (billing, orders, eligibility, e-commerce, shipping), document interactions, identify trends, recommend policy/knowledgebase updates, coach CSRs, and escalate broader issues. May troubleshoot technical problems and perform audits or grievance support depending on line of business.

Lead programs to optimize Sales, Sales Development, and Channel Partnership processes. Manage tools, automate workflows, ensure data integrity, build dashboards, analyze customer behavior, identify at-risk accounts, and execute scalable processes to drive revenue and customer health.

Own end-to-end commercial review and negotiation of Insertion Orders (IOs); partner with Account Executives and cross-functional teams to approve redlines, coordinate delivery and payment, and resolve operational issues. Lead IO improvement projects, design scalable workflows and operating models, and leverage AI tooling to accelerate review and enable AE self-service. Act as the commercial expert protecting company interests in deal conversations.

Translate complex financial content between English and Japanese with high accuracy and consistent terminology; ensure regulatory alignment and market-specific formatting; apply rigorous quality standards; collaborate with production and quality teams to meet client requirements and deadlines.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Support and strengthen the compliance framework across regulatory adherence, policy governance, risk identification and remediation, and monitoring/auditing of high-risk practices. Translate regulations into controls, maintain policy lifecycle and documentation, conduct risk assessments, manage remediation and audit findings, prepare risk and remediation reports, and collaborate with leadership and departments to embed compliance controls and ensure audit readiness.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.