Top Operations & Support Jobs in Nashville, TN

Own end-to-end commercial review and negotiation of Insertion Orders (IOs); partner with Account Executives and cross-functional teams to approve redlines, coordinate delivery and payment, and resolve operational issues. Lead IO improvement projects, design scalable workflows and operating models, and leverage AI tooling to accelerate review and enable AE self-service. Act as the commercial expert protecting company interests in deal conversations.

Translate complex financial content between English and Japanese with high accuracy and consistent terminology; ensure regulatory alignment and market-specific formatting; apply rigorous quality standards; collaborate with production and quality teams to meet client requirements and deadlines.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).

Manage day-to-day operations for school staffing: schedule assignments, communicate with school administrators and temporary staff, resolve issues, drive engagement and retention, support product improvements, handle high-volume multi-channel communications, process claims, conduct outbound calls, and provide internal administrative support to meet service and satisfaction goals.

Support and strengthen the compliance framework across regulatory adherence, policy governance, risk identification and remediation, and monitoring/auditing of high-risk practices. Translate regulations into controls, maintain policy lifecycle and documentation, conduct risk assessments, manage remediation and audit findings, prepare risk and remediation reports, and collaborate with leadership and departments to embed compliance controls and ensure audit readiness.

Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.

Create and audit comprehensive estimates for 1st and 3rd party material damage claims (auto and specialty), negotiate and document complex settlements, ensure regulatory compliance, and provide training, mentoring, quality control, and technical assistance on material damage claims.

Provide frontline technical and product support for K-12 customers via phone, chat, and email. Troubleshoot device, network, and application issues across Windows, macOS, and ChromeOS; manage tickets end-to-end; meet SLAs; document cases; escalate with clear, decision-ready information; and contribute to knowledge-base improvements.

Provide frontline technical and product support to K-12 IT admins, educators, and staff across phone, chat, and email. Troubleshoot OS and networking issues, own tickets end-to-end, meet SLAs, document cases, escalate complex issues with decision-ready notes, and contribute to knowledge base and team collaboration.

Provide high-level administrative support to three VPs including global calendar management, travel coordination, expense reporting, procurement requests, and creation of reports and presentations. Partner with internal teams (IT, Finance, administrators) to orchestrate meetings, projects, and communications while maintaining accuracy, discretion, and professional responsiveness in a dynamic environment.

Own and prioritize knowledge creation, enforce training completion, and run QA for the support organization. Define SLAs and QA rubrics, track metrics and dashboards, partner with Support, AI, and Product to align KB, training, and QA, and ensure QA findings drive coaching and knowledge updates. Serve as the Knowledge & Quality advisor for AI integrations and establish consistent, actionable QA and training practices.