The Role
Oversee operations processes, manage staff, facilitate communication between teams, improve systems, and support programs in a leadership role.
Summary Generated by Built In
Vocal is seeking a skilled and motivated Senior Manager of Operations to support our growing team. In this position, you will play a critical role in managing the smooth execution of our daily operations — working to build, run, and continuously improve the systems that power our work.
Responsibilites
- Lead the design, execution, and continuous improvement of operational processes across the organization, in close partnership with senior leadership
- Manage and mentor operations staff, providing direction, feedback, and support on day-to-day priorities
- Serve as a key liaison between the sales and programs teams — facilitating clear communication, alignment on shared workflows, and timely resolution of cross-functional needs
- Own operational needs across programs, ensuring teams have the systems, tools, and support required to execute effectively
- Support programs directly as needed — including onboarding coordination, account setup, and process implementation
- Oversee tool implementation and new workflows, leading operational infrastructure projects that supports the broader team
- Hold a high bar for speed and quality, with a consistent focus on tangible, measurable results
- Proactively identify inefficiencies across the organization and lead the implementation of solutions that improve how we work.
Qualifications
- 6+ years of professional experience in operations, project management, organizing, or a related field
- Demonstrated experience managing staff and leading cross-functional teams or workstreams
- Strong understanding of how sales and program operations intersect, with experience facilitating alignment across teams
- Proven ability to build, scale, and document operational systems across an organization
- Excellent written and verbal communication skills, with a track record of follow-through and stakeholder management
- Strong time management and prioritization skills — comfortable owning multiple workstreams and competing priorities under strict deadlines
- Proficiency with Notion, Google Drive, and Airtable; ability to quickly onboard to new tools
- Strong attention to detail and a self-directed, solutions-oriented working style
- A sense of humor, humility, passion for progressive political issues, and desire to be a team player.
Benefits
- Health insurance covered at 90% for full time employees; Dental and Vision available
- Flexible PTO and sick leave
- 401(k) plan & company contribution
Vocal Media is committed to developing leaders, policies, and a team culture that embraces diversity and enhances equity. We believe that differences in backgrounds, experiences, and identities lead to healthier organizations and stronger teams. We recognize that our success requires commitment to obtaining and retaining a diverse staff that provides the highest quality services to our clients and creators. Vocal is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity, or disability, or any other legally protected basis. Vocal is committed to providing accommodations to individuals with disabilities in the hiring process and on the job, as required by applicable law. Vocal will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.
Skills Required
- 6+ years of professional experience in operations, project management, organizing, or a related field
- Demonstrated experience managing staff and leading cross-functional teams or workstreams
- Strong understanding of how sales and program operations intersect
- Proven ability to build, scale, and document operational systems
- Excellent written and verbal communication skills
- Strong time management and prioritization skills
- Proficiency with Notion, Google Drive, and Airtable
- Strong attention to detail and a self-directed, solutions-oriented working style
- A sense of humor, humility, passion for progressive political issues
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The Company
What We Do
A marketing agency for good
