We are recruiting candidates for our hybrid opportunity with our Customer Care Center team!
Looking for candidates with availability to work shifts between 7:00am and 7:00pm (EST) Monday-Saturday
Candidates must live within driving distance of 200 W Court St Dyersburg, TN 38024
RESPONSIBILITIES LI#Hybrid
- Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
- Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
- Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
- Complete and maintain related account maintenance
- Complete research and resolve documentation errors or discrepancies
- Cross-sell Bank services and supports all functions within the Customer Care Center
- Provides information to customers on Bank policies, procedures and programs
- Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
- Maintain and project the Banks professional reputation through professional and courteous interactions with customers
- Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
- Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
COMPETENCIES
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
High School diploma or equivalent required
College coursework in business related field preferred
Some retail bank experience or general customer service preferred
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week.
Shifts range from 7a-7p (EST) Monday through Saturday
After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week
First 90 days of employment will work on site Monday, Tuesday, Friday (required)
4-week training period is 8:00a-5:00p (EST) schedule
First week: Day 1 will be onsite
Training Weeks 2-4: Work onsite Monday, Tuesday Friday
*Internet Service Requirements for Remote Workers:
- Reliable Internet with a minimum 100 Mbps download speed
- A Mi-Fi or cellular hotspot is not accepted
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Live within driving distance of 200 W Court St, Dyersburg, TN 38024
- Availability to work shifts between 7:00am and 7:00pm (EST), Monday-Saturday
- Minimum 37.5 hours per week (full-time)
- First 90 days: onsite Monday, Tuesday, Friday required; first week Day 1 onsite; 4-week training schedule onsite Monday, Tuesday, Friday
- After 90 days: required to work onsite one day per week
- Able to remain stationary 75% of the time and constantly operate a computer; frequent communication with customers/coworkers
- Basic computer skills
- Reliable internet with minimum 100 Mbps download speed for remote work; Mi-Fi or cellular hotspot not accepted
- Some retail bank experience or general customer service
- College coursework in a business-related field
Park National Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park National Bank and has not been reviewed or approved by Park National Bank.
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Retirement Support — A two-track retirement program combines an employer-funded pension with a matched stock ownership plan, an uncommon design that enhances long-term security. Plan materials highlight employer-paid pension credits alongside matching contributions to the KSOP.
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Healthcare Strength — Health coverage offers multiple medical options with the employer bearing most premium costs, plus dental and vision, and preventive care fully covered. This breadth positions core health benefits as a meaningful component of total rewards.
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Leave & Time Off Breadth — Paid time off includes vacation that scales with service, a robust holiday schedule, and paid leaves for childbirth, parental caregiving, and military duty. Long-term disability coverage is included for full-time associates.
Park National Bank Insights
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
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