Top Customer Success & Experience Jobs in Nashville, TN

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage post-sales relationships with federal customers through onboarding, adoption, enablement, renewals, and expansion. Lead customer kickoffs, architecture planning, business reviews, success plans, feature education, and renewal-risk mitigation. Collaborate with Customer Success Engineering, Sales, Marketing, R&D, and executives to support customer goals, identify expansion opportunities, and maintain accurate customer records in Catalyst and Salesforce.

Provides technical support, training, equipment installation, troubleshooting, and presales assistance for public safety, military, and government customers. Partners with Product, Engineering, Sales, Marketing, and Solutions Architecture teams to capture customer needs, resolve issues, inform product roadmaps, support RFPs and demonstrations, and maintain customer satisfaction. The role is remote in the USA and may require up to 50% travel, including work in austere conditions and carrying equipment.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.

Lead end-to-end implementations of August Health’s Billing product, from discovery through go-live and early stabilization. Configure accurate billing workflows, guide customers through setup and integrations, deliver training, manage multiple complex implementations, and support adoption. Serve as the Billing product expert, develop scalable implementation resources, and provide customer insights to Product and Engineering while collaborating across Customer Experience and Go-To-Market teams.

Manage a portfolio of B2B SaaS customers in the HR technology space, driving renewals, expansions, and revenue growth. Build strategic client relationships, conduct business reviews, monitor customer health, manage renewal and sales cycles, introduce products, and advocate for customers internally. The role requires strong sales acumen, analytical abilities, HR technology expertise, and experience influencing HR and L&D decision-makers. It also includes identifying adoption barriers, creating customer feedback loops, and mentoring others.

Manage strategic relationships with TeamSnap’s largest sports organization customers. Responsibilities include driving retention, product adoption, renewals, upsells, and expansion through consultative account management; conducting product demonstrations; analyzing account and usage data; developing account plans; following up on marketing campaigns; and communicating customer feedback internally. The role manages complex B2B SaaS accounts and requires occasional travel.

Serve as the primary customer contact by answering product questions, diagnosing and troubleshooting issues, identifying bugs, supporting workflow and EHR integration concerns, and communicating through phone, email, and in-app messaging. Collaborate with Customer Success, Billing, Product, Engineering, and Sales teams to resolve problems and surface recurring customer needs. Provide proactive, high-quality customer service in a fast-paced environment.

Lead end-to-end implementations of investigative case management SaaS solutions, serving as the primary customer contact from contract signing through launch and early adoption. Responsibilities include project management, requirements gathering, product configuration, integrations, data migration, user training, risk management, stakeholder communication, and post-launch improvement. The role collaborates with Product, Engineering, and Support while analyzing customer outcomes and refining scalable implementation processes.