What You'll Do:
Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals
Run demos of TeamSnap platforms to show the value of new products or add-ons
Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results
Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them
Manage your upsell pipeline to hit renewal and expansion targets across your portfolio
Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities
Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization
Important Qualities:
Motivated — you get excited about exceeding retention and growth goals
Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value
A great listener — you can absorb a lot of customer feedback, and know how to turn it into action
Resourceful — you take initiative but also ask for guidance when needed
Customer focused — you have compassion and care for the customer experience
Collaborative — you believe in "we" before "I" and love to celebrate wins together
What Will Set You Up For Success:
1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment
A proven track record of hitting retention and expansion targets
Experience managing complex, high-value accounts where relationship depth matters more than volume
Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits
Sports industry experience (preferred)
Do you have cold feet? If you think you don’t meet 100% of the above qualifications, you should still seriously consider applying. We’re all humans with special talents that go beyond what’s listed here.
Compensation
We’re committed to equitable compensation for all TeamSnappers. The starting point for this role is an OTE of $73,000, inclusive of base and commissions. Comp is updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
Skills Required
- 1-3+ years of experience in Customer Success, Relationship Management, or Account Management
- Experience preferably in a SaaS environment
- Proven track record of hitting retention and expansion targets
- Experience managing complex, high-value accounts
- Ability to travel occasionally, including company meetings, sales meetings, trade shows, and client visits
- Sports industry experience
- Must be a permanent US resident
What We Do
Founded in 2009, TeamSnap is the #1 platform for organizing youth, recreational, and competitive sports activities. Over 25 million users use TeamSnap’s web and smartphone apps to sign up, schedule, communicate and coordinate everything for the team, the club, and the season. TeamSnap makes organizing as simple as click, tap, and go.
Why Work With Us
We are mission-driven and use our powers for good, putting youth sports in the hands of kids who otherwise wouldn't have access. We spend far too much time at our jobs not to love where we work. If you have big ideas and a tiny ego, with a passion for helping others and working in an inclusive environment, please don't hesitate to apply!
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