At DeepScribe, everything we do is focused on our mission - to bring back the joy of care to medicine. Our goal is to empower physicians with the tools they need to improve both efficiency and efficacy, and to improve patient outcomes by increasing the trust and understanding they have with their physician.
Our Customer Success team is the front line support for our customers, which helps our customers maximize the value they get from our revolutionary technology.
What you’ll doYou’ll be the primary point of contact for our customers, where you’ll answer their questions, diagnose problems, and respond to queries about the product. You’ll interface with customers by telephone, email, and in-App messaging systems depending on the escalation.
Your impactYou’ll be responsible for providing world-class customer service
Support customers through workflow concerns, app functionality, troubleshooting, bug identification, EHR integration, and more
Partner and work cross-functionally (e.g. CS, billing, Product, Engineering, Sales)
You’ll make an impact not only for the customers, but also for internal stakeholders, bringing to attention patterns of customer concerns and needs
You’re passionate about supporting customers and providing a memorable experience
You see problem resolution as an opportunity to shine and create a satisfied customer
You enjoy being the front line of support for customers, answering questions, diagnosing technical issues, and solving problems with a smile
You’re a strong communicator, both written and verbally
You’re familiar with identifying bugs, and working with various stakeholders to find workaround and resolve issues successfully
You’re proactive and anticipate issues and inefficiencies, rather than reacting to things that have snowballed
$50,000 - $65,000 annual salary
Meaningful equity stake in the company
Flexible PTO
Work from home stipend
Medical, Dental, Vision, 401K and other benefits are also offered
Our customer success team thrives in a rapidly evolving environment, and has the opportunity to work with many functions to ensure our customers receive the best experience possible. Come join us in this exciting growth phase!
At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.
Skills Required
- Strong written and verbal communication skills
- Customer support and service orientation
- Ability to answer questions, diagnose technical issues, and resolve problems
- Familiarity with identifying bugs and developing workarounds with stakeholders
- Ability to collaborate cross-functionally with Customer Success, Billing, Product, Engineering, and Sales
- Proactive approach to anticipating issues and inefficiencies
What We Do
DeepScribe is an AI-powered medical scribe that captures patient encounters in real time and automates medical documentation, allowing physicians to focus on patient care instead of note-taking. Through an enterprise-grade secure iOS app downloaded on the providers preferred device, our technology is able to listen to a patient conversation and produce a highly accurate transcription of the encounter. Next, our AI solution extracts the medically relevant information, classifies it into a standard SOAP note, and then integrates that note directly into the EHR's discrete fields. With DeepScribe, providers can focus on delivering engaged patient care untethered from the EHR. Simply talk to a patient like normal, review your notes in your EHR at the end of the day, and sign-off.
