Top Customer Success & Experience Jobs in Nashville, TN

Leads and develops a team of 5–10 Client Success Managers while managing strategic customer accounts. Owns retention, renewals, churn prevention, expansion, forecasting, customer health, and executive escalations. Partners with Sales, Deployment, Support, Operations, Engineering, Product, and executive leadership to improve customer outcomes and scale client success processes. Drives territory strategy, team performance, onboarding, coaching, reporting, and cybersecurity customer engagement.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Manage assigned business customer accounts throughout onboarding, installation, post-sale support, account reviews, retention, and service upgrades. Coordinate internal teams, order management, customer activations, billing inquiries, project updates, and service-level accountability. Build long-term relationships, identify upsell and referral opportunities, support complex customer situations, and improve satisfaction and revenue retention. The role requires strong organization, communication, CRM proficiency, and telecommunications or cable industry experience.

Own complex enterprise software support cases from assignment through resolution, including executive escalations and critical incidents. Troubleshoot databases, APIs, cloud platforms, ERP and eCommerce integrations, authentication, networking, and infrastructure. Lead root cause investigations, mitigation, recovery, and cross-functional resolution efforts. Document knowledge and troubleshooting procedures, collaborate on defects and fixes, use AI-enabled support tools, mentor team members, and improve support processes while participating in on-call rotations.

Own a portfolio of 30–40 mobile app clients, guiding onboarding, integration, funnel and paywall optimization, product adoption, retention, expansion, and cross-sell opportunities. Analyze subscription monetization and user acquisition performance, recommend A/B tests, resolve technical questions, gather customer feedback, and act as a strategic growth partner while driving commercial outcomes.

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Lead enterprise customer onboarding and software implementations, translating business requirements into system designs and guiding launches through project milestones. Train customers and internal teams, manage VP and C-suite stakeholders, resolve implementation challenges, and collaborate across Support, Integration, Product, and Sales. Drive continuous improvement, change management, and customer success while working with configurable QMS and frontline-worker software in regulated industries.

Manage a $4M+ portfolio of higher-education technology accounts, securing annual renewals, negotiating contract terms, and identifying upsell opportunities. Build relationships with senior institutional stakeholders, coordinate with partner success and delivery teams, monitor account health, manage renewal pipelines, maintain Salesforce data integrity, and develop commercial strategies. The role involves substantial phone-based communication and approximately 10–30% travel.

Leads customer success strategy and operating-model execution for a B2B SaaS energy-management company. Responsibilities include building lifecycle processes, KPI dashboards, VOC and health-scoring programs, performance-improvement initiatives, support tooling, CSM technical enablement, and organizational change. The role partners with senior leaders to improve retention, customer satisfaction, support quality, adoption, and expansion across onboarding, value realization, renewal, and at-risk recovery.

Designs and maintains customer training curricula, job aids, microlearning, e-learning, webinars, and live sessions for veterinary practice administrators and staff. Partners with implementation, Customer Success, Support, and Product teams to tailor enablement to customer workflows, improve knowledge-base content, identify learning gaps, and prepare users for successful go-live and independent product adoption.