Top Customer Success & Experience Jobs in Nashville, TN

Serves as the day-to-day operational contact for employer and health plan clients. Supports benefit administration, eligibility updates, plan changes, implementations, renewals, reporting, and issue resolution. Coordinates across Operations, Eligibility, Billing, Clinical, and IT teams, maintains account documentation in Salesforce, monitors performance and pharmacy utilization, prepares client reporting, and identifies service improvements and cost-saving opportunities.

Lead end-to-end implementations of August Health’s Billing product, from discovery through go-live and early stabilization. Configure accurate billing workflows, guide customers through setup and integrations, deliver training, manage multiple complex implementations, and support adoption. Serve as the Billing product expert, develop scalable implementation resources, and provide customer insights to Product and Engineering while collaborating across Customer Experience and Go-To-Market teams.

Manage a portfolio of B2B SaaS customers in the HR technology space, driving renewals, expansions, and revenue growth. Build strategic client relationships, conduct business reviews, monitor customer health, manage renewal and sales cycles, introduce products, and advocate for customers internally. The role requires strong sales acumen, analytical abilities, HR technology expertise, and experience influencing HR and L&D decision-makers. It also includes identifying adoption barriers, creating customer feedback loops, and mentoring others.

Manage strategic relationships with TeamSnap’s largest sports organization customers. Responsibilities include driving retention, product adoption, renewals, upsells, and expansion through consultative account management; conducting product demonstrations; analyzing account and usage data; developing account plans; following up on marketing campaigns; and communicating customer feedback internally. The role manages complex B2B SaaS accounts and requires occasional travel.

Serve as the primary customer contact by answering product questions, diagnosing and troubleshooting issues, identifying bugs, supporting workflow and EHR integration concerns, and communicating through phone, email, and in-app messaging. Collaborate with Customer Success, Billing, Product, Engineering, and Sales teams to resolve problems and surface recurring customer needs. Provide proactive, high-quality customer service in a fast-paced environment.

Lead end-to-end implementations of investigative case management SaaS solutions, serving as the primary customer contact from contract signing through launch and early adoption. Responsibilities include project management, requirements gathering, product configuration, integrations, data migration, user training, risk management, stakeholder communication, and post-launch improvement. The role collaborates with Product, Engineering, and Support while analyzing customer outcomes and refining scalable implementation processes.

Own strategic enterprise customer relationships across Germany, Austria, and Switzerland. Guide customers from pilot through deployment, adoption, and expansion; monitor account health; lead business reviews; manage renewals, forecasts, risks, and escalations; and coordinate cross-functional teams. The role also identifies support and broader Firefox Enterprise opportunities while maintaining trusted relationships with executive, technical, procurement, and partner stakeholders.

Provides high-volume, multichannel B2B SaaS customer support through messaging, email, webinars, and video calls. Troubleshoots billing and technical issues, explains product functionality, documents conversations, escalates defects, and partners with Product, Engineering, Customer Success, and Sales. The role also develops support documentation, identifies process improvements, creates workflow automations, and uses Claude and other AI tools to improve productivity.

Own strategic enterprise accounts across the customer lifecycle, serving as the primary advisor and commercial owner. Drive retention, renewals, upsells, multi-year expansions, customer health, executive relationships, and revenue targets. Develop success plans, lead negotiations, maintain Salesforce forecasting discipline, coordinate internal teams, support onboarding, and translate localized marketing performance into ROI-driven business outcomes.

Provides senior-level technical support for complex telephony and SaaS issues, leading escalations, troubleshooting integrations, advising developers, and coordinating with Engineering, Product, and Professional Services. Develops JavaScript tools and process improvements, advocates for customer needs, consults with client leadership, demonstrates features, and supports risk mitigation. Requires SIP/telephony expertise, strong communication, customer service, prioritization, and 2–4 years of SaaS support or IT project management experience.