Top Customer Success & Experience Jobs in Nashville, TN

Manage enterprise customer relationships across onboarding, adoption, stabilization, and renewal. Build success plans, monitor usage and health metrics, lead executive business reviews, resolve escalations, coordinate cross-functional teams, and communicate customer feedback to Product. Guide clients on Checkmarx’s application security platform while driving measurable business outcomes and long-term retention.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own a portfolio of Guidewire Analytics clients through onboarding, adoption, value realization, renewals, and expansion. Translate client business challenges into analytics use cases, guide stakeholder engagement, identify retention and growth opportunities, and coordinate internal teams to resolve issues and advance client objectives. The role requires strong client-facing commercial experience, analytical and technical curiosity, consultative problem-solving, and the ability to discuss APIs, datasets, models, and dashboards.

Leads client services and cross-functional delivery teams supporting enterprise software implementations. Oversees end-to-end project execution, client relationships, business-process transformation, stakeholder education, requirements documentation, and ongoing value delivery. Applies revenue growth management expertise across pricing, trade promotions, assortment, or supply planning, while collaborating with technical teams on AI, machine learning, and analytics solutions.

Provide front-line customer support for WebPT software users through phone, email, and help desk cases. Resolve technical and non-technical issues, document interactions, manage Salesforce tickets, meet SLAs, escalate appropriately, and contribute to the knowledgebase. The role requires strong communication, organization, technical aptitude, multitasking, and compliance with HIPAA and confidentiality requirements.

Leads Helm’s client support function for payer and TPA relationships, including SLA ownership, issue triage, escalation, client communications, onboarding, and support-team development. Partners with Client Delivery, Product, Data, and Engineering to resolve issues, improve employer-group implementations, and translate client feedback into product priorities. Builds scalable support processes and relationships with client operations and IT leaders in a healthcare technology environment.

Technical Account Manager responsible for driving enterprise customer success and adoption of Netskope’s cloud security platform. The role provides technical guidance on architecture, security best practices, configuration, health monitoring, optimization, issue escalation, and roadmap alignment. The TAM partners with Customer Success Managers, customers, Support, Engineering, and Product teams to execute success plans, enable customer teams, communicate progress to executives, and improve retention and long-term value.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Provides first-line support to clients via phone, video, and email; updates and configures client systems; partners with Client Success Managers on new applications; reviews peer configurations for accuracy; resolves issues while meeting service-level agreements; and collaborates with the support team to administer government assistance programs.

Manage approximately 150 mid-market agriculture customers throughout the post-onboarding lifecycle. Drive product adoption, customer value realization, renewals, retention, and expansion opportunities through success plans, business reviews, health monitoring, proactive outreach, and risk mitigation. Coordinate training, manage escalations, maintain forecasts and account records, and communicate customer feedback internally. Partner with Sales, Product, Support, and Operations to strengthen relationships and protect recurring revenue.