Top Operations & Support Jobs in Nashville, TN

Lead and operationalize the end-to-end revenue engine, improving funnel performance, forecasting, KPIs, and execution. Build and coach commercial leaders, develop scalable processes, dashboards, and playbooks, remove operational bottlenecks, and partner cross-functionally to drive revenue growth and organizational accountability.

Provide frontline technical support for developer-facing productivity tools: troubleshoot incidents, automate support tooling, create runbooks and documentation, drive product and operational improvements, and partner with engineering and PM teams to improve developer experience and reduce friction.

Support GTM leadership with recurring reporting, forecasting, and strategic analysis. Prepare WBR/MBR/QBR materials, build dashboards and Excel financial models, run channel performance analyses, and produce executive-ready presentations to inform operational improvements and reforecasting.

Lead design, administration, and scaling of GTM systems and automations to improve lead routing, lifecycle management, data quality, and pipeline hygiene. Build integrations, analytics, and forecasting dashboards, partner with Sales, Marketing, Customer Success, Finance, and Product to optimize conversion and operational processes, and evaluate new GTM technologies to support high-growth B2B SaaS.

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Supervise and support a team of Communication Analysts: manage scheduling and attendance, review performance and audit reports, assist with training and hiring, troubleshoot system issues, compile outage impact reports, and foster team morale and coaching.

Higginbotham is seeking candidates for various non-production and non-sales roles in a growing insurance and financial services firm across multiple locations.

Lead Strala's claims function end-to-end: build and scale claims teams and systems, partner with sales and customers, and translate claims expertise into AI-driven product and workflow design. Serve as an executive sponsor for clients, participate in hiring and operations, and collaborate closely with engineering to define data, workflow, and automation strategies.

Manage and optimize CX technology platforms and vendor relationships, drive adoption and ROI, partner with operations and marketing to improve digital customer experiences, deliver reporting and field enablement through training, audits, and coaching across dealerships.

Lead Revenue Operations to drive revenue predictability and GTM productivity. Own planning, forecasting, territory design, KPI reporting, compensation/quota design, and sales enablement. Partner with GTM leadership and present strategic recommendations to executive leadership while also working hands-on with forecasting models and operational processes.