Top Operations & Support Jobs in Nashville, TN

The LMS Administrator will manage and organize learning content, assist users, generate reports, and support LMS migration and user onboarding.

Provide day-to-day operational support for the Insurance Solutions team: manage and track service requests in case management systems, support Wealth Management teams, document and refine SOPs, assist leadership with workflow and reporting, coordinate with other departments/vendors, and maintain excellent client and partner communications to ensure timely resolution and process adherence.

Review merchant applications and accounts to assess eligibility and compliance, investigate fraud and payment risk signals, manage offboarding and payout holds, partner with payment providers and internal teams, document decisions, and improve risk workflows and tooling.

Own escalated, complex customer cases for a product category; identify trends, drive cross-functional root-cause fixes, improve processes and SOPs, handle safety escalations, and model exceptional multi-channel communication.

Lead and operationalize the end-to-end revenue engine, improving funnel performance, forecasting, KPIs, and execution. Build and coach commercial leaders, develop scalable processes, dashboards, and playbooks, remove operational bottlenecks, and partner cross-functionally to drive revenue growth and organizational accountability.

Provide frontline technical support for developer-facing productivity tools: troubleshoot incidents, automate support tooling, create runbooks and documentation, drive product and operational improvements, and partner with engineering and PM teams to improve developer experience and reduce friction.

Support GTM leadership with recurring reporting, forecasting, and strategic analysis. Prepare WBR/MBR/QBR materials, build dashboards and Excel financial models, run channel performance analyses, and produce executive-ready presentations to inform operational improvements and reforecasting.

Lead design, administration, and scaling of GTM systems and automations to improve lead routing, lifecycle management, data quality, and pipeline hygiene. Build integrations, analytics, and forecasting dashboards, partner with Sales, Marketing, Customer Success, Finance, and Product to optimize conversion and operational processes, and evaluate new GTM technologies to support high-growth B2B SaaS.

Receive, triage, and prioritize technical support requests; provide initial troubleshooting and clear guidance for non-technical users; document solutions for the knowledge base; review support quality; and assist in training new support staff.

Supervise and support a team of Communication Analysts: manage scheduling and attendance, review performance and audit reports, assist with training and hiring, troubleshoot system issues, compile outage impact reports, and foster team morale and coaching.