Top Operations & Support Jobs in Nashville, TN

Investigate and resolve customer technical issues by analyzing logs, API requests, database records, and integrations. Support customers and internal teams, troubleshoot REST APIs and SQL queries, manage tickets in Zendesk and Jira, and collaborate with Engineering and Product on escalations and resolutions. The role requires clear communication, prioritization, analytical problem-solving, and comfort working with global teams across time zones.

Owns revenue operations by optimizing sales processes, improving CRM workflows, implementing sales automation tools, and developing standardized dashboards and reporting. Analyzes funnel performance, conversion rates, quotas, commissions, and sales activity to improve productivity. Partners with leadership and cross-functional teams on process adoption, training, workflow design, and infrastructure improvements. Requires Salesforce administration experience, advanced Excel skills, analytical ability, and five years of relevant sales operations or sales management experience.

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Coordinates corporate meetings and conferences, including contracts, venues, budgets, registrations, and travel logistics. Manages company communications, social media content, newsletters, webinars, resumes, holiday initiatives, charitable donations, and employee gifts. Provides administrative and onboarding support, maintains records and trackers, resolves inquiries, supports account access, and assists with staff projects. The role requires strong organization, communication, independent judgment, event coordination, Excel proficiency, and social media experience.

Own Rain’s revenue operations infrastructure across Sales, Marketing, Partnerships, and Customer Success. Design and administer GTM compensation plans, maintain revenue dashboards and analyses, manage HubSpot architecture and integrations, support GTM systems, automate workflows with AI tools, and optimize cross-functional sales processes. The role requires strong analytical, systems administration, compensation, and process improvement skills in a fast-growing fintech environment.

Owns the DealHub and Salesforce quote-to-cash systems, including configuration, administration, product catalogs, pricing rules, workflows, templates, integrations, governance, testing, and data quality. Partners with Sales, Deal Desk, Finance, and Legal to translate business needs into scalable solutions. Manages implementation partners, contributes to platform roadmaps, maintains documentation and delivery standards, and mentors junior analysts.

Monitor system alerts during assigned shifts, follow troubleshooting flowcharts, restart hardware, escalate unresolved issues, and maintain detailed action logs. The role provides flexible afternoon, weekend, and absence coverage while supporting operations for electromechanical power systems. Success requires technical aptitude, attention to detail, independent judgment, strong communication, and the ability to prioritize issues in a fast-paced environment.

Lead Outpost from pre-seed startup to category-defining company by setting market strategy, commercializing its autonomous infrastructure platform, securing design partners and early revenue, raising seed financing, recruiting the founding team, and owning strategy, product prioritization, partnerships, operations, and company building. The role requires hard-tech commercialization experience, industrial customer relationships, technical fluency across energy, AI, compute, and robotics, and exceptional storytelling.

Provides Tier 1 and Tier 2 user support for the KDSS platform, serves as the initial contact for user issues, escalates complex problems, engages functional subject-matter experts, runs status calls, and supports system testing, documentation, and technical writing within a Scrum team.

Provides onsite technical support for virtual meeting rooms, conferencing hardware, smartphones, tablets, mobile applications, and collaboration platforms. Responsibilities include setting up and monitoring meetings, troubleshooting devices and audiovisual equipment, training employees, and managing help desk tickets. Requires basic IT or customer service experience, familiarity with Zoom, Teams, or Webex, knowledge of iOS and Android device management, and clear communication skills.