Top Operations & Support Jobs in Nashville, TN

The Manager of IT Engineering leads IT operations including identity management, SaaS, endpoint management, and internal tooling. This role ensures service quality and scalability for a remote workforce.

Manage calendar, travel, and documents for the founder while coordinating a team of 4. Oversee budgeting, personal assets, and operational tasks, ensuring high confidentiality and service levels.

This is a form for internal candidates to apply for open roles at Future Tech, allowing employees to grow their career by applying internally.

Own the vendor quote tool's data model and integrations, map quoting workflows, translate business needs into functional specs and user stories, define approval logic, run UAT, write SQL to validate pricing and investigate issues, and align procurement, finance, sales operations, and engineering to improve adoption and data quality.

Investigate and prevent fraud involving customer accounts and pharmacy activity by analyzing RAS/PowerLine and PMS data, conducting proactive audits, documenting findings, and collaborating with cross-functional teams to escalate issues and recommend corrective actions and policy improvements.

Support, sustain, and optimize the UKG Healthcare Productivity application within Providence's ERP environment. Partner with cross-functional stakeholders to triage change requests, manage releases, oversee testing, and align application solutions with business needs. Drive operational improvements, incident mitigation, and medium-to-complex project execution to ensure reliable application performance.

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Build and lead Digimarc's revenue operations: design and run a 13-week operating cadence, own forecasting and pipeline hygiene, optimize end-to-end funnel, provide revenue analytics, enable outbound motion, lead GTM planning and compensation, establish deal desk and renewals operations, and govern the revenue tech stack (Salesforce/CRM, forecasting, CS platforms). Act as a player-coach to turn data into decisions and scale predictable revenue processes.