Betr

Customer Operations Associate

Posted 2 Days Ago

Hiring Remotely in United States

Remote

Junior

Sports

The Role

Supports users through email and chat, resolves product, betting, billing, and technical issues, monitors critical site problems, and escalates incidents. Reviews deposits, withdrawals, accounts, and potential irregularities; conducts due diligence investigations and provides payment operations support. Captures customer insights, uses internal tools, and works nights, weekends, and holidays during high-volume sports schedules.

Summary Generated by Built In

ABOUT BETR

Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming Super App. The Betr super app currently consists of Picks, Social Sportsbook, Social Casino, and Arcade - and will soon include Prediction Markets alongside other new products. Betr has one million paying users and is one of the fastest growing companies in the industry.

Betr is also the world's most followed real money gaming brand on social media.

Betr is looking for a Customer Operations Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.

About The Role:

Support and resolve user issues and inquiries in a professional and timely manner
Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Review and approve player deposits and withdrawal requests
Review accounts for potential irregularities and conduct basic account investigations
Conduct due diligence investigations based on internal processes
Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
Provide technical assistance to fans regarding our mobile application
Ability to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues

About You:

2+ years’ experience in customer focused role
Detail oriented with the ability to make data-driven decisions to improve customer communication performance
Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
Experience with payment providers (PayPal, Online Banking, card processing)
Experience working with Customer Support tools like intercom etc.
Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
Ability to multitask efficiently and effectively
Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities

Bonus Points:

A lifelong, passionate sports fan with a deep understanding of how to engage fans

Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply

Thank you for your interest in Betr. We look forward to reviewing your application.

Skills Required

2+ years of experience in a customer-focused role
Detail-oriented and able to make data-driven decisions
Strong verbal, written, and interpersonal communication skills
Ability to listen attentively, demonstrate empathy, and build rapport
Ability to multitask efficiently and effectively
Self-motivated with excellent organizational skills and ability to prioritize responsibilities
Flexibility to work nights, weekends, and holidays
Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems, and reports
Experience with payment providers such as PayPal, online banking, and card processing
Experience with customer support tools such as Intercom
Passion for sports and understanding of fan engagement

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The Company

HQ: Miami, Florida

117 Employees

Year Founded: 2022

What We Do

Founded in 2022 by Joey Levy and Jake Paul, Betr is a leading sports gaming and sports media company focused on enhancing the consumption of sports through entertainment. Betr's gaming products are differentiated through a unique product experience with a simplified user interface that is catered to the casual sports fan, enabling Betr to capture more of the under-penetrated online gaming addressable market. Betr began with a beta version of its Online Sports Betting (OSB) product, which only offered microbetting markets such as the next play in a football game or the next pitch in a baseball game, before launching its real-money Daily Fantasy Sports (DFS) product, Betr Picks, in 24 states. Betr plans on launching its V1 Sportsbook product with full sportsbook capabilities ahead of the 2024 NFL season, as well as its iGaming vertical with the launch of Betr Casino by the end of 2024. Betr's media division, Betr Media, is the fastest growing sports betting media brand in the United States that has grown to over 2.5 million followers, 2.4 billion impressions, and 127 million engagements across its social channels since publicly launching in August 2022. Betr Media is able to effectively reach and engage its audience at scale given its large social following coupled with its unique combination of in-house media talent and production, with an emphasis on original short-form video content. Betr is backed by Fuel Venture Capital, Aliya Capital Partners, Roger Ehrenberg/IA Sports Ventures, Florida Funders, 8vc, Anti Fund, 305 Ventures, and many others.