Top Operations & Support Jobs in Nashville, TN

Own first-line customer support: triage tickets, reproduce and document bugs for engineering, surface product patterns to Product, build docs and runbooks, and maintain SLA and CSAT targets.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Provide first‑contact remote IT support for company employees (85% general tech support, 15% Tier 1 enterprise AI tool support). Troubleshoot, document, and resolve device, software, and access issues; escalate when needed; assist with AI account provisioning, FAQs, and runbook-driven resolutions. Support macOS/iOS and mobile devices, coordinate with vendors, and contribute to knowledge base and onboarding/offboarding workflows.

Build and lead Digimarc's revenue operations: design and run a 13-week operating cadence, own forecasting and pipeline hygiene, optimize end-to-end funnel, provide revenue analytics, enable outbound motion, lead GTM planning and compensation, establish deal desk and renewals operations, and govern the revenue tech stack (Salesforce/CRM, forecasting, CS platforms). Act as a player-coach to turn data into decisions and scale predictable revenue processes.

Curate and list real-time sports prediction markets, engage with the community (Discord), monitor games/trading activity, design creative props tied to storylines, work peak sports hours, and collaborate cross-functionally to improve the product and automate manual workflows.

Serve as the primary technical owner for a portfolio of ecommerce accounts: monitor support trends, coordinate escalations, ensure issue resolution, document account environments, run health reviews, and provide technical input to Product and Engineering to reduce recurrence and improve support consistency.

Own and organize the product documentation library; author internal and client-facing documentation across the litigation lifecycle; produce procedural guides, decision trees, and visual workflow diagrams; write quick-turn responses to client questions; edit and polish release notes and translate developer updates into client-centric value propositions.

Own and build GTM systems and automations across HubSpot, Clay, and partner integrations. Design quote-to-cash flows, maintain AWS co-sell pipeline, create multi-system workflows, ensure data quality and reporting, prototype and iterate GTM infrastructure, and collaborate with Sales, Growth, and Partnerships leadership.

Manage HR and financial operations across the employee lifecycle, including hiring/onboarding/offboarding, benefits administration, performance cycles, vendor and invoice management, budget tracking and forecasting, contractor onboarding, IT/cybersecurity support, and coordination of in-person meeting logistics. Maintain systems, documentation, and reporting to support leadership decision-making and strengthen team culture and operational processes.

Provide application support for MIP Accounting to clerks, accountants, CFOs and HR/payroll staff via ticketing, phone, web and chat. Troubleshoot errors, replicate issues, provide how-to guidance, create knowledge base content, and escalate or collaborate on resolutions.