Top Operations & Support Jobs in Nashville, TN

Supports requirements gathering, business process analysis, research, documentation, reporting, and project execution. Collaborates with stakeholders and cross-functional teams to clarify business needs, identify inefficiencies, translate requirements into specifications, track project actions and dependencies, and prepare insights for decision-making. Maintains accurate documentation while communicating findings to technical and non-technical audiences.

Leads company-wide operations, including strategy, performance management, asset and facility maintenance, cost optimization, health and safety, compliance, people management, and continuous improvement. Oversees managers, operational processes, organizational resources, and profitability initiatives while establishing procedures, monitoring performance, and improving efficiency across departments.

Manage engineering operations across planning, governance, budgets, workforce coordination, vendor and SaaS asset management, security reviews, compliance, disaster recovery, and executive reporting. Partner with engineering, product, delivery, finance, procurement, security, and vendors to track priorities, resources, risks, costs, and operational performance. Support onboarding, leadership meetings, communications, learning programs, audits, and process improvements across a matrixed technology organization.

Manage PCS orders from entry through cash collection, ensuring order quality, contract compliance, pricing accuracy, backlog integrity, delivery dates, shipping, and billing instructions. Coordinate with field teams, regional stakeholders, and shared services on order changes and transfers. Resolve accounts receivable disputes, support cash collection, report order modifications, and drive continuous improvement through standard work, Lean, and Six Sigma initiatives.

Provides empathetic, efficient customer support across multiple channels; documents interactions in CRM software; analyzes issues and proposes solutions; applies product knowledge to educate users; shares customer feedback and sentiment trends; develops support documentation; and supplies scenario-based input to train AI systems. Requires at least three years of professional customer support experience, strong communication and problem-solving skills, CRM proficiency, and experience managing complex cases.

Provide Tier 2/3 technical support by diagnosing hardware, software, operating system, and networking issues. Troubleshoot Windows, macOS, Linux, TCP/IP, VPN, and DNS problems; document resolutions in ticketing systems; communicate technical concepts clearly; identify support trends; and recommend workflow improvements to enhance AI training data quality.

Lead and build BROADMIND's operations: create scalable processes, ensure legal/regulatory compliance, oversee day-to-day operations, analyze data to guide decisions, negotiate contracts, identify growth and partnership opportunities, and shape company culture while working closely with the CEO and executive team in a hands-on, zero-to-one environment.

Evaluate inbound/outbound calls, chats, and emails for quality; analyze performance data and close gaps; deliver and maintain training programs and materials; coach agents, measure training effectiveness, and collaborate with Operations, Quality, and client teams to uphold service standards.

Manage and optimize ERP environments and multi-module integrations, evaluate and apply software releases, perform advanced SQL/database troubleshooting, identify system improvements, and serve as Salesforce Data Cloud admin handling data integration, modeling, quality, governance, and deployments while training and supporting users.

Manages operational quality assurance, audits, compliance reviews, process improvement, documentation, metrics, and employee training. The role investigates discrepancies, maintains SOPs and knowledge resources, supports audits, develops onboarding and refresher training, and partners with Claims and cross-functional teams to improve accuracy, efficiency, and operational readiness.

Handle moderate-complexity commercial property and casualty claims, including investigation, coverage analysis, reserve recommendations, negotiations, litigation coordination, subrogation, and risk transfer. Maintain claim records, oversee vendors and TPA staff, collaborate with underwriting and cross-functional teams, prepare reports for senior management, and attend occasional mediations, trials, and related proceedings.

Manages complex insurance operational processes across payments, renewals, claims, and commissions. Serves as a subject matter expert, resolves billing and account issues, maintains controls and documentation, supports audits and system testing, and leads process improvement initiatives. Partners cross-functionally with Finance, Claims, Underwriting, Product, Engineering, and Customer Care to improve accuracy, efficiency, scalability, and customer outcomes.

No specific responsibilities or duties are provided beyond stating that this is a job.

Perform high-volume document preparation and scanning to convert physical records into accurate electronic images. Maintain document sequencing and meet production throughput (minimum 10,000 KPH), follow Imaging Center procedures, provide production updates, and keep a clean, compliant workspace.