IT Jobs in Grand Rapids, MI

Lead end-to-end sales pursuits for IT infrastructure managed services. Build and execute strategic sales plans, penetrate target markets, shape messaging, drive RFP responses and negotiations, and ensure smooth sales-to-delivery transitions while mentoring teams and promoting collaboration.

The Systems Engineer validates sold solutions, participates in engineering and customer discussions, defines system interfaces and specifications, coordinates simulation updates, and plans and executes software acceptance, emulation, integration, throughput, and system acceptance testing. The role also guides system tuning and adjustments while collaborating with geographically distributed teams and customers. Approximately 60% annual travel is required.

Drives B2B sales for IT solutions by prospecting new customers, conducting presentations and demonstrations, developing proposals, negotiating contracts, maintaining client relationships, and meeting sales targets. The representative collaborates with internal teams on onboarding and implementation, maintains accurate CRM records, and monitors market and competitor trends.

Drive B2B sales for managed IT and technology solutions by prospecting, presenting solutions, developing proposals, negotiating contracts, managing client relationships, meeting sales targets, maintaining CRM records, and coordinating onboarding and implementation with internal teams.

Owns and optimizes Oracle Fusion HCM, primarily Oracle Recruiting, across the talent lifecycle. Leads system configuration, maintenance, troubleshooting, reporting, integrations, quarterly releases, and recruiting workflow improvements. Manages full project lifecycles, resolves complex system issues, supports regulatory compliance, partners cross-functionally, and mentors technology consultants. The role is primarily in person in Grand Rapids, Michigan, with one remote day weekly.

Lead and coach an agile scrum team supporting ecommerce web and mobile platforms. Plan and manage projects, budgets, resources (on-site, offshore, vendor), roadmaps, and vendor relationships. Ensure secure, API-driven architectures (GraphQL/REST), drive frontend/mobile architecture, content platform/headless CMS operations, and cross-functional execution across design systems, QA, and platform stakeholders.

Provides confidential administrative support to corporate officers, including calendar and meeting coordination, travel arrangements, purchase orders, invoices, interview scheduling, file maintenance, reporting, budget assistance, presentations, and project support. Requires strong organization, discretion, communication, judgment, analytical ability, and proficiency with Microsoft Office in a hybrid corporate-office environment.

Provide first-line IT support for clients via phone, email, and ticketing: diagnose and resolve workstation, OS, Office 365, AD, Exchange, networking, security, server, storage, and mobile device issues; escalate when needed and follow standard procedures.

Responsible for reducing IT security risk and responding to incidents by enforcing security policies, administering and troubleshooting security tools, documenting procedures, researching mitigation controls, and monitoring/advising on security issues across servers, networks, cloud, authentication, encryption, and applications.

Support onboarding/offboarding by preparing and deploying laptops, iPads, and mobile devices; provision user accounts for SaaS apps; maintain hardware inventory; document workflows; assist with end-user support tickets and basic troubleshooting under IT Operations Manager.