Manage engineering operations across planning, governance, budgets, workforce coordination, vendor and SaaS asset management, security reviews, compliance, disaster recovery, and executive reporting. Partner with engineering, product, delivery, finance, procurement, security, and vendors to track priorities, resources, risks, costs, and operational performance. Support onboarding, leadership meetings, communications, learning programs, audits, and process improvements across a matrixed technology organization.

Leads global pricing operations, ensuring merchant and partner pricing is accurately configured, validated, reconciled, and compliant with contracted terms and SOX controls. Partners with Sales, Legal, and Pricing Product on complex deals, resolves escalated issues, develops pricing models, analyzes data, and drives process improvements and automation. Manages and develops a team of pricing operations analysts while supporting broader pricing transformation initiatives.

Leads global business transformation through process improvement, analytics, automation, and AI. Identifies operational inefficiencies, develops dashboards and KPI frameworks, builds AI-assisted workflows and automations, and delivers scalable solutions using tools such as Power Platform, Copilot, and modern data platforms. Partners with business and technology leaders, leads prototyping and implementation initiatives, measures outcomes, and drives organizational adoption of innovative solutions.