Top Operations & Support Jobs

Responsible for the integrity and reliability of lottery and gaming systems, managing the Tech Ops team, providing tier-2 support, and ensuring operational standards are met.

Own planning, allocation, forecasting, KPI reporting, and billing operations for Customer Operations. Build and automate systems and models (work orchestration, forecasting, reconciliation), identify automation/AI opportunities, and lead cross-functional process improvements while reporting to senior leadership.

Own planning, allocation, forecasting, KPI reporting, billing accuracy, and automation for Customer Operations. Build and maintain models and systems (work orchestration, resource forecasting, billing QA), automate repetitive work with scripting/AI, drive process improvements, and present actionable insights to senior leadership.

Lead and manage the Workforce Management team for 24/7 US and Mexico crisis channels. Oversee forecasting, capacity planning, dynamic scheduling, intraday management, and tactical WFM process improvements. Partner with operations leadership for scenario planning, performance analysis, and staffing strategies to ensure service level adherence and seamless crisis support.

Lead global Sales Development operations: design capacity and quota models, manage incentive compensation, govern CRM data and lead routing, optimize sales tech stack, and partner cross-functionally to improve pipeline generation and reporting.

Own licensee onboarding and day-to-day digital CX operations across multiple brands. Lead end-to-end CX testing, QA, and issue resolution; track and report CX metrics; coordinate cross-functionally; document SOPs and drive continuous improvement.

Own and build the global commercial operating system: design territory and incentive models, improve forecasting accuracy, align GTM and marketing, optimize CRM/BI/Jira tech stack, standardize customer lifecycles and campaign launches, and create operational systems to scale revenue and reduce churn.

Lead end-to-end commerce operations for promotions, billing, subscriptions, and quality assurance. Coordinate cross-functional triage with Product, Engineering, Payments, Fraud, and Customer Care; manage promotion setup, testing, launch execution, and operational documentation. Drive QA strategies (regression, smoke, synthetic monitoring), audit lifecycle events and cross-system data (Stripe, Salesforce), identify systemic issues, and implement efficiency improvements and automation to reduce customer friction and business risk.

The Compliance Manager oversees the compliance program, ensuring all facilities meet regulatory and contractual obligations. Responsibilities include developing frameworks, conducting audits, managing data, and improving processes for operational compliance.

Manage the full grant lifecycle, engage grantees, ensure compliance with IRS and foundation policies, optimize grants management systems (Smartsheet/GMS), produce portfolio analyses, and drive continuous improvement in grantmaking operations.

As a Senior Account Operations Manager, you'll drive client growth, optimize operations, manage client relationships, oversee onboarding, and collaborate with cross-functional teams to enhance efficiency and scalability in Revenue Cycle Management.

As a Senior Operations Manager, you will optimize revenue cycle management, handle client relationships, and develop internal processes while engaging cross-functionally to drive customer satisfaction and business metrics.

Manage and lead the Customer Operations Specialist team to support factory-direct and enterprise customers. Oversee quoting, order entry, S&OP forecasting, cross-functional issue resolution, KPI tracking, and continuous improvement while ensuring compliance with QMS, ISO, and FDA-related requirements.

Lead end-to-end B2B client onboarding and partnerships for OG.com, coordinating legal, compliance, product, and tech to launch institutional clients. Design and automate onboarding workflows, maintain playbooks and SLAs, track pipeline and KPIs, manage client relationships and escalations, and lead cross-functional projects to improve operational scalability and client readiness.

Lead daily parking operations across multiple sites while driving revenue through sales and business development. Manage teams, SOPs, reporting, compliance, client relationships, proposals, onboarding, and adoption of parking technology and payment systems.

Lead and collaborate with animal shelter teams across the U.S. to implement strategies aimed at saving more animal lives. Manage change hands-on, foster stronger systems, and advocate for improved shelter programs while maintaining a significant travel schedule.

The Senior Manager, Technology Innovation & Operations, Creators oversees operations and technology systems for the Creators business, ensuring reliability and scalability. They coordinate platform improvements, align workflows with business needs, manage multiple priorities, and evaluate emerging technologies for workflow efficiency.

The Senior Manager, Production oversees project delivery from planning to execution, managing budgets, vendor relations, and team development within the Experiential Team.

Oversee client proposals, enhance data processes using coding, drive client engagement, mentor junior members, and identify growth opportunities for the firm.

Accountable for operations performance at the Denver site, leading customer service, planning, purchasing, inventory management, and logistics. Drive continuous improvement and manage teams across multiple functions.

Oversee day-to-day administrative operations for the Gordon Center, supervise and train office staff, develop processes and internal controls, manage budgets and purchasing, provide high-level executive support (calendar, travel, correspondence), prepare reports and presentations, coordinate meetings and events, and support development/donor initiatives.

The Operations Program Manager oversees operations execution from development through manufacturing, coordinating logistics, quality control, and supply chain to ensure efficient product scaling.

Lead global corporate travel operations and vendor management (TMC), optimize Concur configuration and processes, enforce policy compliance, build Power BI reporting, support audits and training, drive supplier negotiations and cost/environmental initiatives, and manage cross-functional projects. Requires ~20% global travel.

Lead North America revenue operations for Sales and Account Management: own Salesforce and CRM data accuracy, build reports and dashboards, monitor pipeline health, analyze sales performance, partner with marketing and finance, produce forecasts and GTM content, identify process improvements, and drive initiatives to improve revenue performance.

Lead operational strategy and governance for the eCommerce platform, ensuring reliability, scalability, incident management, and process excellence. Own platform stability, operational frameworks, SOPs, compliance controls, and audit processes. Develop leaders, influence cross-functional roadmaps, sponsor continuous improvement, and serve as final escalation for high-severity incidents to enable sustainable growth.