Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

The Senior Solutions Consultant will drive complex deals, provide technical solutions, mentor peers, and build reusable assets while collaborating with sales and technical teams.

Serve as trusted advisor for mutual fund clients, drive retention and growth, assess client risk and satisfaction, recommend service enhancements, coordinate cross-functional solutions, review regulatory and shareholder documents, support audits and SEC exam requests, mentor junior staff, and represent Relationship Management at conferences and committees.

Leads the implementation function, supervising Specialists and Leads while owning successful client delivery for mid-market and enterprise accounts. Establishes implementation processes, manages risks, tracks performance and portfolio metrics, drives time-to-value and continuous improvement, and coordinates cross-functional teams to improve adoption and retention. Balances people leadership, client relationships, partner collaboration, staffing, and operational priorities while reporting outcomes to executive leadership.

Manages strategic client accounts, builds executive relationships, oversees account health and delivery alignment, leads business reviews, identifies expansion opportunities, coordinates renewals and engagements, and resolves escalations. The role partners with Sales, Delivery, and Practice leadership to support client retention, revenue growth, successful onboarding, and long-term satisfaction with Microsoft Dynamics 365 and related enterprise solutions.

Provides post-sales technical account management for SaaS customers, advising on solution optimization, environmental stability, upgrades, technical changes, and issue resolution. Coordinates with Sales, Customer Success, Support, and technical teams; monitors KPIs and SLAs; conducts account reviews; identifies expansion opportunities; presents best practices; mentors junior staff; and supports customer and industry events. The role is fully remote in the US with up to 25% travel.

Owns day-to-day Support operations, including queue management, Zendesk administration, incident coordination, escalations, reporting, documentation, and knowledge management. Leads the strategy and delivery of scalable client training, webinars, onboarding, and self-service education. Partners cross-functionally with Customer Success, Product, Engineering, Data, PMO, and Client Delivery to resolve issues, improve processes, communicate customer feedback, and support product and customer launch readiness.

Own multiple SaaS client implementations from kickoff through launch and handoff to Customer Success. Responsibilities include requirements gathering, account and workflow configuration, client workshops, testing, training, troubleshooting, timeline and risk management, and cross-functional collaboration. The role also improves implementation processes, develops repeatable solutions, uses AI to increase efficiency, and ensures clients achieve successful adoption and time-to-value.

Manage a portfolio of SMB customers using Arctic Wolf’s CyberSOC solution. Drive renewals, expansions, upsells, customer satisfaction, quarterly account reviews, issue resolution, and growth planning. Use consultative selling, negotiation, product knowledge, and automated forecasting processes to identify at-risk customers. Collaborate transparently in a fast-changing technology environment while maintaining strong customer service, organization, communication, and data security standards.

Owns the customer lifecycle for Revenue Recovery clients from onboarding through renewal. Responsibilities include customer education, product training, adoption guidance, account health monitoring, executive business reviews, retention and churn reduction, milestone management, and cross-functional issue resolution. The role builds long-term customer partnerships, increases product value and lifetime value, and supports strategic programs that improve satisfaction, adoption, and renewals.

Manages client onboarding, portal adoption, help desk cases, and ongoing relationships. Coordinates client requests across sales, laboratory operations, and study teams while ensuring timely communication and service delivery. Tracks KPIs, maintains Salesforce data integrity, analyzes client feedback, and recommends improvements. Troubleshoots technical issues and supports submission, proposal, complaint, and feedback inquiries.