The Role
Manages strategic client accounts, builds executive relationships, oversees account health and delivery alignment, leads business reviews, identifies expansion opportunities, coordinates renewals and engagements, and resolves escalations. The role partners with Sales, Delivery, and Practice leadership to support client retention, revenue growth, successful onboarding, and long-term satisfaction with Microsoft Dynamics 365 and related enterprise solutions.
Summary Generated by Built In
Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client’s business goals. Stoneridge founders recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2025 Top Workplace Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client’s success, and we approach our work with integrity, tenacity and a culture of continuous improvement.
As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We have office locations in Fargo, ND and Minneapolis, MN that serve as key collaboration hubs. In-person work at these locations is encouraged and, at times, required. Team members should expect to travel to these offices as needed based on role expectations, project requirements, team collaboration, training, or other business-driven needs. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.
It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey!
Stoneridge Software is looking for a Client Partner who is highly motivated, client-centric, and passionate about building strong, value-driven relationships. In this role, you’ll work closely with key client stakeholders to understand their business goals, ensure their technological solutions are aligned and performing optimally, and help them get the most out of their partnership with Stoneridge Software.
The ideal candidate brings a proactive mindset, a genuine interest in helping others succeed, and a strong sense of integrity. A Client Partner is passionate about their work, committed to delivering impactful results, and excels in a collaborative, relationship-driven environment. Your key responsibilities encompass support management, strategic account planning, and fostering strong, lasting connections with our clients.
A Day in the Life
- Serve as the primary point of contact for Strategic and Engaged client accounts
- Build and maintain trusted relationships with key stakeholders, including executive sponsors
- Act as an internal advocate for the client while balancing business needs to ensure mutually beneficial outcomes
- Maintain accountability for overall account health, satisfaction, and long-term partnership growth
- Lead regular business reviews and strategic check-ins to assess performance, identify risks, and uncover opportunities
- Develop and maintain account plans aligned to client goals and Stoneridge capabilities
- Identify and drive opportunities for account growth through cross-sell and upsell within existing clients
- Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements
- Support deal execution and coordination once engaged, ensuring alignment across stakeholders and deliverables
- Contribute to proposal development and ensure follow-through on required inputs and timelines
- Maintain accountability for revenue growth, retention, and expansion within assigned accounts
- Build knowledge of Stoneridge offerings, Microsoft solutions, and industry trends to support client conversations
- Provide strategic oversight of delivery across client engagements to ensure alignment with business goals
- Maintain visibility into project performance, risks, and resource alignment in partnership with Delivery and Support teams
- Serve as an escalation point for client concerns and ensure timely resolution in coordination with internal teams
- Support successful onboarding and transition into delivery, including introducing key delivery roles (e.g., Project Managers)
- Maintain appropriate level of engagement throughout delivery (not day-to-day execution), ensuring strategic alignment and client confidence
- Intervene when necessary to address risks, misalignment, or relationship concerns
- Ensure client data, activities, and opportunities are accurately maintained within CRM systems
- Leverage data to inform account strategy, identify trends, and improve client outcomes
- Support clear ownership and transition of opportunities from Sales to Client Partner once accounts move into active management
- Manage renewal timing and coordinate with internal stakeholders as needed
- Act as a central point of coordination across client lifecycle stages, ensuring continuity and clarity
Preferred Qualifications
- Bachelor’s degree in Business Administration or related field, or equivalent work experience
- 8+ years of experience in consulting, client delivery, or account management within a B2B or software environment
- Strong experience managing client relationships in complex delivery environments (e.g., ERP, technology implementations)
- Proven ability to drive account growth, retention, and client satisfaction
- Experience partnering with cross-functional teams including Sales, Delivery, and Practice leadership
- Strong understanding of Microsoft technologies and enterprise software solutions preferred
- Demonstrated ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills, including executive-level interaction
- Ability to balance strategic thinking with execution and follow-through
- Strong problem-solving skills and ability to navigate ambiguity
- Collaborative mindset with the ability to influence without direct authority
- Ability to communicate effectively in both spoken and written English
- Exhibits Stoneridge Software’s Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work
*Years of experience are not required to be consecutive
Work Location: This position is available remotely in the United States.
Travel Required: Incumbent is expected to regularly meet with client teams across the United States and Canada (up to 25%) and will be asked to attend industry events from time to time
Visa Sponsorship Information: Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the United States.
Compensation
Our philosophy is to provide compensation that is Competitive, Equitable, and Driven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.
US (USD): $147,100-$212,300
Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.
Health and Wellness
- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
We live and breathe our core values:
Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work
They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.
Stoneridge Software is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and all the other fascinating characteristics that make us unique. We acknowledge that individuals from marginalized communities are statistically less likely to apply to a position that they don’t meet all of the qualifications for. We encourage these individuals to apply. Growing the best team is at the center of our strategic plan. To be successful in this, we strive to create an inclusive environment and build a sense of belonging by celebrating our differences and ensuring fair and equitable treatment for all our team members.
We will comply with local guidelines regarding infectious diseases and vaccine requirements. Team members who are required to travel to client sites, conferences and events that are not in Stoneridge Software offices, must comply with the client's COVID-19 policies and procedures or have an approved exemption.
Skills Required
- Bachelor's degree in Business Administration or a related field, or equivalent work experience
- 8 or more years of experience in consulting, client delivery, or account management within a B2B or software environment
- Experience managing client relationships in complex delivery environments such as ERP or technology implementations
- Proven ability to drive account growth, retention, and client satisfaction
- Experience partnering with Sales, Delivery, and Practice leadership
- Understanding of Microsoft technologies and enterprise software solutions
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills, including executive-level interaction
- Ability to balance strategic thinking with execution and follow-through
- Strong problem-solving skills and ability to navigate ambiguity
- Ability to influence cross-functional teams without direct authority
- Effective spoken and written English communication
- Authorization to work for any employer in the United States
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The Company
What We Do
Stoneridge Software represents the entire suite of Microsoft Dynamics 365 business solutions, Power Platform, and Modern Workplace, with focused verticals in Agriculture, Manufacturing, Construction, and Distribution. There’s no one better at providing an upgrade path for Dynamics AX, Dynamics NAV, Dynamics GP, and Dynamics CRM on-prem. The experienced Stoneridge team helps clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. Successful projects are accomplished with brainpower, grit, and a proven process for implementation. Guidance, training, and support are provided for our client community throughout implementation and beyond.
