Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Lead strategic client relationships with large health plans for Optum Rx, owning account strategy, P&L, contract execution, renewals, client satisfaction, and a team of account managers. Act as C-suite advisor, drive growth, mitigate risk, influence product and go-to-market strategy, and partner across sales, pricing, legal, and operations. Travel up to 50%.

Execute hands-on TMS configuration, support data migrations, run and validate UAT, identify and track defects, and collaborate with leads and product teams to ensure smooth client go-lives.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

Lead enterprise customer implementations of Samsara’s IoT platform for fleet and industrial assets. Manage deployment plans, adoption roadmaps, training, product demonstrations, implementation tracking, and account health across multiple engagements. Build trusted relationships with executives and end users, resolve challenges, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while driving customer value, safety, efficiency, and sustainability outcomes.

Manage enterprise customer implementations of Samsara’s IoT platform, from deployment planning through adoption and value realization. Build launch plans, track implementation progress and account health, conduct training and demonstrations, resolve challenges, and coordinate with Sales, Support, Sales Engineering, and Product. Serve as a trusted advisor to executives and end users, manage multiple engagements, and mentor Customer Success and Support teams.

Manage enterprise customer implementations of Samsara’s IoT platform, guiding deployment, training, adoption, and time to value. Build launch plans, track implementation progress and account health, resolve challenges, and maintain relationships with executives and end users. Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product while managing multiple engagements and mentoring Customer Success and Support teams. Travel to customer sites may reach 10%.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.