Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Serve as the primary broker contact for a 2-5K lives book, managing renewals, service delivery, escalations, and account performance. Collaborate with internal teams to resolve issues, identify cross-sell and growth opportunities, lead client/broker meetings, monitor service metrics, and deliver data-driven insights to enhance engagement and profitability.

Own post-go-live customer relationships for a portfolio of live SaaS TMS customers. Drive adoption, retention, Hypercare, change management, and operational optimizations. Partner cross-functionally to remove roadblocks, surface insights, influence product and training, and proactively identify opportunities that deliver business value and long-term growth.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

The Regional Manager of Client Success leads a team to ensure client success and satisfaction, manages relationships, oversees retention strategies, and drives organizational change, while fostering collaboration and professional growth.

The Patient Access Representative Associate greets patients, collects data, verifies insurance, assists with appointments, and resolves registration issues.

As a Senior AI Controls Solutions Engineer, you'll operationalize Phaidra's AI solutions for enterprise data center customers, collaborating with teams to model facilities and define product requirements, applying deep knowledge of control systems and AI technologies.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage the Resident Consultant team to enhance and scale services, ensuring customer success and value realization for enterprise clients, while leading and developing talent.

As an Implementation Manager for Payroll & Benefits, you'll manage implementations for clients, ensuring smooth onboarding and optimal system setup while providing expert guidance on payroll and benefits processes.

The Director of Customer Success leads enterprise bank and credit union accounts, focusing on customer relationship management, growth, and satisfaction while mentoring a team and collaborating with Product and Engineering.