Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Manages a strategic payer client relationship, driving retention, profitable growth, renewals, upsell opportunities, service delivery, and client satisfaction. Builds executive-level relationships, develops account strategies and value stories, coordinates cross-functional teams, negotiates contracts, monitors savings and service levels, resolves performance issues, and represents the customer across Optum Financial. Requires strong strategic planning, communication, influence, analytics, and matrix leadership skills, with up to 20% travel.

Execute hands-on TMS configuration, support data migrations, run and validate UAT, identify and track defects, and collaborate with leads and product teams to ensure smooth client go-lives.

Lead post-sales operations covering onboarding, retention, and expansion. Design scalable playbooks, health scoring, lifecycle campaigns, dashboards, and integrations. Partner cross-functionally to improve time-to-value, reduce churn, drive expansion, and coach CX teams on process and data-driven decision-making.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

Provides routine product-use assistance and technical support for Dealertrack products. Troubleshoots and documents system issues, logs customer cases in CRM, manages multiple tickets, meets service-level targets, follows up with customers, and coordinates with internal departments. Requires flexible availability for business-hour shifts, including Saturdays and overtime, along with strong communication, problem-solving, independence, and teamwork.

Manages complex enterprise client accounts by building relationships, executing account strategies, optimizing product adoption, resolving issues, supporting sales opportunities, and coordinating implementations across business units. The role partners with sales and internal teams, supports RFI/RFP/RFQ responses, tracks opportunities and projects, presents to stakeholders, uses data for recommendations, and retains and grows existing business. Up to 25% travel may be required.

Manage end-to-end customer onboarding and implementations, including data feed and integration configuration. Build strategic stakeholder relationships, provide reporting and analytics, drive adoption and measurable outcomes, advocate customer needs internally, optimize processes, and collaborate cross-functionally to manage revenue and strategic initiatives for assigned accounts.

Provide best-in-class customer service to healthcare provider accounts via phone, email, and chat. Resolve issues, upsell platform features, maintain accurate interaction records, and drive provider engagement by demonstrating Zocdoc's value.

Manage post-sales customer engagements from onboarding through renewal for Zscaler SecOps products. Provide cybersecurity education and strategic guidance, conduct executive business reviews, support renewals, mitigate retention risks, and identify expansion opportunities. Build trusted customer relationships, analyze performance metrics, gather product feedback, and collaborate with Sales, Support, Product, and technical teams to improve customer security outcomes and maximize product value.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Lead Americas partner success strategy and team, build executive partner relationships, drive partner activation and commercial readiness, align cross-functional stakeholders, develop partner business plans, and evolve the regional partner model to meet growth goals.