Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

The Account Coordinator monitors operational activities related to claims, supports clients, and collaborates with internal teams to improve processes and ensure efficient service delivery.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The VP of Enterprise Relationship Management will enhance strategic partnerships, lead global collaborations, and shape the future of relationship management at MetLife, focusing on business retention and new development.

Own post-go-live customer relationships for a portfolio of live SaaS TMS customers. Drive adoption, retention, Hypercare, change management, and operational optimizations. Partner cross-functionally to remove roadblocks, surface insights, influence product and training, and proactively identify opportunities that deliver business value and long-term growth.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

The Regional Manager of Client Success leads a team to ensure client success and satisfaction, manages relationships, oversees retention strategies, and drives organizational change, while fostering collaboration and professional growth.

Lead onsite deployments of Toro's TMS at trucking terminals, translating client goals into rollout plans, delivering hands-on training, troubleshooting issues in real time, coordinating with internal teams, and ensuring smooth transitions from legacy systems while traveling frequently to client sites.

Lead and grow a high-performing Technical Account Management team for enterprise customers. Build scalable, data-driven processes (including AI-assisted workflows), partner with Sales/Product/Customer Success, manage high-priority technical escalations, and drive retention and ROI through analytics and platform advocacy.

Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.

Provide high-touch travel consulting and manage a full client portfolio using Navan and R&M technology. Deliver air, rail, car, ferry, black car and charter bookings, procure best rates via GDS/non-GDS channels, monitor bookings for savings, ensure policy compliance, achieve SLAs, and provide first-line support for mixed offline/online bookings.