Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Serve as the primary broker contact for a 2-5K lives book, managing renewals, service delivery, escalations, and account performance. Collaborate with internal teams to resolve issues, identify cross-sell and growth opportunities, lead client/broker meetings, monitor service metrics, and deliver data-driven insights to enhance engagement and profitability.

Manage day-to-day specialty PBM account relationships and service delivery for employer/group clients. Own escalations, coordinate implementations, lead operational maintenance, conduct root-cause analysis, drive process improvements, manage reporting and pricing negotiations, mentor junior staff, and ensure performance guarantee compliance.

Engage with clients to understand needs, drive onboarding and adoption, manage customer interactions, resolve issues, and use data analytics and CRM tools to improve satisfaction and retention while collaborating with teams and developing professionally.

The role involves designing and improving Attack Surface Intelligence programs, managing data analysis, educating management, and providing actionable intelligence based on extensive cyber security experience.

Own high-impact customer escalations from intake through resolution: act as primary customer contact, coordinate Product/Engineering/Support, provide transparent status updates, produce executive summaries, track metrics, and improve escalation playbooks to shorten cycle times and ensure customer validation.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Lead CX Strategy to shape post-sales direction across Customer Success, Renewals, and Professional Services. Own planning, coverage/segmentation, KPI frameworks, and cross-functional strategic programs. Drive customer lifecycle design, voice-of-customer integration, and business cases for systems, tooling, and reporting to improve retention, expansion, adoption, and long-term customer value.

The Sales Operations Manager will support Enterprise Account Executives, refine sales processes, enhance team effectiveness, and implement strategies for improved revenue and profitability.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.

Provide front-line member support via phone, chat, and email; educate members on benefits and claims; steer members to high-quality, low-cost care; deescalate sensitive conversations; collaborate cross-departmentally; escalate feedback; maintain HIPAA and data security compliance.