Top Customer Success & Experience Jobs in Minneapolis–Saint Paul, MN

Build trusted relationships with healthcare provider customers, align Brightree solutions to business goals, drive adoption and process improvement, monitor risks, lead business reviews, resolve complex issues, and support retention and expansion. The role requires HME or home infusion operations knowledge, software implementation experience, workflow analysis, medical billing understanding, and domestic travel of 20–30%.

Manages strategic healthcare customer relationships, helping providers improve Brightree adoption, operational workflows, efficiency, ROI, retention, and business outcomes. Partners with executive stakeholders, leads business reviews and working sessions, identifies risks and expansion opportunities, troubleshoots complex issues, and provides strategic recommendations. Requires HME or home infusion operations expertise, process improvement experience, Brightree experience, healthcare billing knowledge, and domestic travel up to 20–30%.

Provide service and support to VIP clients, advise on insurance coverage, process policy changes, and perform account reviews to meet profitability goals.

Lead software implementation and customer onboarding projects for single- and multi-community deployments. Partner with customers, internal teams, and vendors to coordinate projects, deliver training, support change management and user adoption, and ensure successful go-live and long-term customer success. Travel up to 20% for on-site onboarding, training, and go-live activities.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Manage enterprise and strategic customer portfolios for Thomson Reuters’ AI-enabled CoCounsel legal products. Drive adoption, value realization, retention, and expansion through Customer Success Plans, executive business reviews, check-ins, enablement, and risk mitigation. Serve as a product expert, support customer and employee education, collaborate cross-functionally, and use Gainsight, Salesforce, and Gong to maintain account, pipeline, and forecast data.

Provides operational and client program support for account managers, including issue investigation, system and report verification, documentation, participant support, client communication, and process improvement. Troubleshoots operational challenges, identifies root causes, coordinates cross-functional resolutions, manages competing priorities, and improves efficiency through standardization, automation, and technology.

Resolves standard and moderately complex customer technical issues, investigates root causes, manages support cases within SLAs, and escalates appropriately. Provides onboarding and configuration assistance, contributes to documentation and product testing, collaborates with Engineering and Product teams, and guides newer support engineers. Requires onsite work in Medina, Minnesota at least four days weekly and occasional travel.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage a portfolio of B2B payments customers from onboarding through ongoing adoption and optimization. Build stakeholder relationships, lead vendor enrollment campaigns, increase electronic payment usage and program spend, and identify expansion opportunities. Serve as a strategic advisor, track customer health and revenue metrics, provide reporting, resolve issues, and coordinate with internal teams and Bottomline to deliver strong customer outcomes, retention, and growth.