Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Provides advanced technical support and troubleshooting for enterprise and Premium Support customers. Diagnates product, configuration, integration, API, and performance issues using logs, debugging tools, and root cause analysis. Collaborates with engineering and product teams on bugs and improvements, maintains technical documentation, supports customer deployments, communicates issue status, and serves as a technical advocate for enterprise accounts. Participates in on-call support and contributes to knowledge bases and process improvements.

Processes annuity new-business requests for financial professionals, applying knowledge of insurance carriers, products, websites, procedures, and regulations. Provides proactive customer service, education, and communication while maintaining quality and productivity standards. Builds relationships with producers, communicates operational changes, resolves issues, and uses sound judgment to support customers and business partners. The role also requires familiarity with third-party platforms such as FireLight, SureLC, and RegEd.

Provides on-site customer support for installation and warranty services. Responsibilities include answering phone, text, and email inquiries; scheduling warranty appointments; updating customers; maintaining CRM records; auditing orders; preparing reports; processing payments; supporting accounts receivable; receiving products; and resolving routine or escalated concerns.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Processes returned and outgoing retainer paperwork, verifies documents meet company and Social Security standards, enters accurate client and case assignment data in Croc and Captorra, answers inbound calls, responds to customer questions, and supports disability filing operations and special projects.

Process customer orders, answer product, pricing, shipping, and account questions, recommend solutions, build customer relationships, and assist customers with Uline’s website and online ordering through phone, email, and chat.

Provides technical support for Graco contractor equipment through telephone troubleshooting, repairs, application assistance, customer service, product training, and field support. The role develops product expertise, communicates product issues to quality and engineering teams, maintains technical references, supports product modifications, and assists distributors, end users, and internal personnel. Occasional field travel and weekend work are required. Candidates must be enrolled in an engineering or technical program and be legally authorized to work in the United States without sponsorship.

Serves as the primary contact for insurance agents and staff, resolving quoting, binding, service, billing, and policy-processing questions. Prepares coverage and premium financing quotes, processes policy information and certificates, orders inspections, and escalates complex issues. The role also supports standard process development, mentoring, and projects while ensuring compliance with carrier specifications, underwriting guidelines, and state regulations.

Provide first-level technical support for Peritoneal Dialysis devices, software, connectivity, and related equipment through multiple communication channels. Diagnose issues, manage cases, document resolutions, escalate safety and technical concerns, and support patients, caregivers, and healthcare professionals. The role requires regulatory compliance, cross-functional collaboration, knowledge management, performance tracking, and participation in a rotating 24/7 schedule.

Manages customer sales orders from processing through shipment follow-up, serving as the main contact for order status, schedule changes, inquiries, complaints, RMAs, and delivery communications. Coordinates with order entry, production, scheduling, account management, and inventory teams. Uses ERP and CRM systems to monitor fulfillment, maintain records, track metrics, resolve issues, support inventory programs, and identify process improvements.