Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Provide inbound phone (and digital) member support: answer inquiries, troubleshoot issues, research and resolve moderately complex problems, de-escalate dissatisfied members, educate on products, cross-sell, and refer to other departments while meeting call center metrics.

Handle inbound and outbound calls to borrowers with defaulted student loans, educate them on default resolution options, document actions, meet call quality and performance targets, perform follow-up including skip tracing, comply with FFEL regulations, and escalate issues to supervisors as needed.

Supervise and coach a pod of Regional Support Specialists, act as first escalation point, manage team workflow and coverage, provide hands-on office and agent support, process transactions and ensure compliance, liaise with branch managers and partners, and handle special projects.

Responsible for entering customer orders, handling inquiries via calls and emails, and adhering to business processes and metrics.

The Player Assistant patrols the golf course, maintaining pace of play, addressing golfers' inquiries, coordinating activities, and ensuring cleanliness of facilities.

The Certificate Processor issues new and renewal certificates for commercial line clients, provides customer support, interprets policy data, and processes insurance documents.

The Virtual Assistant will assist with customer onboarding, respond to client requests, address ordering issues, and support team tasks.

Provide front-line customer support via phone, email, and chat; resolve issues, offer solutions, document interactions, escalate complex cases, assist with account updates and orders, meet response and satisfaction targets, and share team feedback and best practices.

Manage day-to-day customer support operations, own L2/L3 client escalations, coordinate cross-functional teams, maintain SLAs and CRM records, produce operational reports, and drive process improvements to ensure high service quality and client satisfaction.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.