Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Lead and develop regional product representatives and field service technicians to deliver exceptional customer service. Oversee onboarding, training, claims escalation/resolution, service metrics analysis, process improvements, partner events, and regional travel to support operations and ensure consistent customer experience.

Provide high-quality phone-based customer service and account maintenance for bank customers: resolve inquiries, billing disputes, payment errors, lost/stolen items, and escalate complex issues. Maintain account records, take orders, and apply fee/charge adjustments while meeting service and productivity expectations.

Answer and route incoming calls, create service appointments, place outbound calls to customers, and support dealership reception. Work some weeknights until 8:00pm and Saturdays; deliver professional, customer-focused service.

Handle inbound and outbound calls to borrowers with defaulted student loans, educate them on default resolution options, document actions, meet call quality and performance targets, perform follow-up including skip tracing, comply with FFEL regulations, and escalate issues to supervisors as needed.

Supervise and coach a pod of Regional Support Specialists, act as first escalation point, manage team workflow and coverage, provide hands-on office and agent support, process transactions and ensure compliance, liaise with branch managers and partners, and handle special projects.

Responsible for entering customer orders, handling inquiries via calls and emails, and adhering to business processes and metrics.

The Player Assistant patrols the golf course, maintaining pace of play, addressing golfers' inquiries, coordinating activities, and ensuring cleanliness of facilities.

Answer high-volume calls to provide patient access and navigation across systemwide services. Perform basic scheduling, registration, paging, and data entry using electronic medical records and multi-line phone systems. Maintain confidentiality, use technology tools, solve appointment issues, and follow registration processes. Participate in onboarding and shift rotations as assigned.

Answer inbound/outbound/online customer contacts, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, maintain basic product knowledge, upsell when appropriate, and work rotating shifts in a fast-paced contact center environment.

Provide front-line customer service for deposit operations: process transactions, verify identity, balance cash and teller systems, handle fraud/suspicious activity reports, manage mail and scanning, maintain front-desk areas, and follow bank policies and BSA regulations.