Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Deliver high-touch client service across channels; maintain deposit accounts and documentation; process daily transactions; manage vault and cash operations; educate clients on products and digital banking; ensure deposit compliance and identify cross-sell/referral opportunities.

Handle inbound and outbound calls to borrowers with defaulted student loans, educate them on default resolution options, document actions, meet call quality and performance targets, perform follow-up including skip tracing, comply with FFEL regulations, and escalate issues to supervisors as needed.

Supervise and coach a pod of Regional Support Specialists, act as first escalation point, manage team workflow and coverage, provide hands-on office and agent support, process transactions and ensure compliance, liaise with branch managers and partners, and handle special projects.

Handle customer orders, account inquiries, and product/price/shipping questions via phone, email, and chat. Recommend solutions, assist with online ordering, and build strong customer relationships. Provide world-class service using company systems and participate in training and mentoring.

Responsible for entering customer orders, handling inquiries via calls and emails, and adhering to business processes and metrics.