Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Provide high-volume customer support via phone, email, and chat: triage, troubleshoot, document issues, escalate complex problems, manage expectations, and collaborate with internal teams to improve support processes and product experience.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Design and deploy Zendesk Advanced AI Agents and Copilot to deflect support tickets and automate L0/L1 resolutions. Identify high-impact use cases, build agentic workflows that call external APIs, collaborate with Security/IT and Support Ops on governance and rollout, and track AI impact (deflection, automated resolutions, accuracy) to continuously tune performance.

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide claims support for personal insurance accounts: take and enter new claims, submit to carriers, follow up on status, process acknowledgments/payments/closures, collaborate with advisors, scan and track documentation, and assist on larger claims while developing toward Claims Administrator.

Deliver high-touch client service across channels; maintain deposit accounts and documentation; process daily transactions; manage vault and cash operations; educate clients on products and digital banking; ensure deposit compliance and identify cross-sell/referral opportunities.

The RV Technical Adjustor evaluates customer issues, provides technical assistance, investigates claims, and maintains positive customer relationships while communicating effectively.

Provide front-desk customer service for a fitness center: greet members, assist with membership enrollment and reports, track inventory and towel/locker programs, support payroll and financial tracking, maintain facility cleanliness, respond to member concerns, and complete monthly membership audits.