Top Customer Support Jobs in Minneapolis–Saint Paul, MN

Provides first-touch technical and account support for Jamf customers through phone, chat, and email. Diagnoses and resolves installation, troubleshooting, integration, workflow, and account issues; escalates complex requests when needed; guides customers through Jamf products and best practices; and maintains a positive customer experience. The role also involves ongoing product training, technical learning, multitasking, and collaboration across departments.

Provide welcoming front-desk service in a fast-paced salon environment. Responsibilities include assisting customers, operating the point-of-sale system, troubleshooting issues, multitasking, supporting membership and retail sales, maintaining professionalism under pressure, and standing or walking during extended shifts.

Collects commercial accounts and judgments through pre-legal and post-judgment processes. Responsibilities include skip tracing, researching assets, negotiating settlements, establishing payment plans, facilitating garnishments, preparing correspondence, documenting communications, and managing high-volume account caseloads while complying with laws, firm procedures, and client requirements.

Assists defaulted student loan borrowers through inbound and outbound calls, explains repayment options, establishes sustainable payment arrangements, and supports borrowers in returning to good standing. Documents accounts accurately, performs skip tracing, follows FFEL regulations, meets productivity and quality goals, resolves repayment challenges, and escalates complex cases while providing empathetic customer service.

Supports customers by creating and managing technical support cases, answering support calls, documenting interactions in Salesforce, providing customer updates, and contributing to assigned projects. The intern attends team and project meetings, maintains deliverables using Microsoft tools, and prioritizes competing workloads while collaborating with peers and leadership.

Leads SCIEX’s global customer service organization across multiple regions, overseeing quote-to-book, order management, contract administration, customer inquiries, and service operations. Drives customer experience, operational excellence, continuous improvement, technology and AI transformation, revenue enablement, performance metrics, and cost efficiency. Builds global operating models, leads organizational change, develops talent, and partners with commercial, finance, legal, IT, and regional teams.

Manage low- to moderate-complexity auto physical damage claims from initial report through settlement. Investigate coverage, liability, and damage; evaluate repairs and total losses; negotiate settlements; coordinate with appraisers and repair facilities; document claim activity; communicate with customers and claimants; and prepare required correspondence. The role also requires obtaining applicable insurance licenses and adapting to new claims technology and AI tools.

Provide high-quality inbound phone support to advisory clients, process and verify service forms, document interactions, resolve issues or escalate, follow workflows and compliance, and collaborate with internal teams to improve service delivery.

Manages customer sales orders from processing through shipment, serving as the primary contact for status updates, schedule changes, inquiries, complaints, returns, and delivery coordination. Partners with order entry, production, scheduling, and account management teams to align requirements and resolve issues. Uses ERP and CRM systems to monitor orders, maintain records, track metrics, support inventory programs, and identify process improvements.

Supervise and develop the Customer Service Representative team through training, coaching, performance oversight, and feedback. Ensure transaction accuracy and high-quality customer service while maintaining knowledge of banking products. Build customer relationships through in-person and phone outreach, introduce customers to banking partners, and support team and individual performance goals.