Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Manage workers' compensation claims end-to-end: investigate, determine compensability, set reserves, administer benefits, control litigation, negotiate settlements, and provide claim status and guidance to agents and insureds while ensuring statutory compliance and excellent customer service.

Lead IT operations and support for a rapidly growing fintech: maintain and upgrade systems, manage endpoints (Mac/Windows/ChromeOS), run MDM and Google Workspaces, mentor staff, define metrics, lead large IT projects, manage vendors and office technology, implement cybersecurity controls, expand support coverage, and travel internationally twice yearly.

Provide real-time resolution for escalated and high-effort customers via inbound/outbound calls and email. Own customer experiences, document action items, use Five9/Intercom/GSuite/Slack/Asana, share frontline insights, and act as a brand ambassador to improve satisfaction and retention.

Provide high-touch executive support to the Chief Resilience Officer including complex calendar and travel management, meeting and event planning, stakeholder communication, project leadership, and confidential handling of sensitive information. Drive operational efficiencies, support executive initiatives and offsites, and use AI tools to streamline workflows and decision-making.

Manage deal workflows for new business, renewals, and expansions; review pricing, discounts, contracts, and billing for policy and revenue-recognition alignment; run approval workflows and escalate complex deals; partner with Sales, CS, Finance, Legal, and RevOps; optimize quote-to-cash processes, track deal metrics, and implement AI-powered automation to improve efficiency and scalability.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

The Senior Implementation Project Manager will lead the implementation lifecycle for clients, manage project plans, communicate progress, and ensure client satisfaction through collaboration and support.

The Implementation Director leads strategic healthcare technology implementations, ensuring successful project execution, client engagement, and process improvement. This role demands strong communication and problem-solving skills, along with experience in complex healthcare environments.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Manage project plans and deliverables for manufacturing digital transformations, collaborating with cross-functional teams and customers, while ensuring communication and organization throughout the process.