Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

The Service Leader will manage relationships between agents and the service team, resolve issues, oversee office operations, and support training and service initiatives.

Provide inbound/outbound email and phone support via Zendesk, resolve guest and merchant issues, meet ticket and QA targets, escalate complex issues, communicate technical problems to development, and suggest process improvements.

Process reinstatement transactions and agent bonuses using multiple systems, track and follow up on transactions, prepare weekly status reports, perform Premium Adjustment Waiver and WOP Reversal processing, notate and process assigned policies, and support Customer Retention with clerical and ad hoc tasks while adhering to departmental policies.

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Lead Americas corporate travel program strategy and operations, managing vendors, costs, compliance, traveler experience, and regional policy localization. Partner with Finance, HR, Procurement, Security, and stakeholders to drive savings, supplier adoption, risk management, and program governance.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

You will lead Workday Payroll and Time Tracking configuration, collaborate cross-functionally, build reports, triage enhancements, and document business requirements.

Lead end-to-end post-trade clearing for Coinbase Derivatives Exchange, managing clearing, settlement, margining, reconciliation, incident escalation, external relationships, regulatory filings, and building a scalable clearing operations team.

Support and optimize business systems (Salesforce, NetSuite, HubSpot) and integrations, build and maintain dashboards and reports, lead data quality initiatives, troubleshoot system issues, enable employees through documentation and training, and identify automation and process improvements leveraging AI and integration tools.

The VP of Revenue Operations will enhance the operational infrastructure for sales and client management to drive efficiency and success, ensuring high standards in the customer lifecycle and strategic planning.