Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Supports a portfolio of corporate and institutional clients through onboarding, account opening, servicing, and issue resolution. Coordinates with legal, compliance, credit, operations, relationship managers, and product teams to meet client and regulatory requirements. Maintains accurate client requests, escalates issues, improves processes using data and automation, and develops expertise in treasury and credit products within a regulated CIB environment.

Serve as a Business Resiliency Coordinator supporting enterprise business continuity and incident response. Conduct BIAs and risk assessments, maintain BCPs, plan and run exercises, monitor plan health, support incident communications and regulatory responses, and collaborate with technology and business stakeholders.

Lead client advisory services for healthcare clients, providing CFO-level insights, managing teams, and improving financial strategies. Mentor staff and promote operational excellence.

Investigate workers' compensation and related commercial casualty claims, determine compensability/liability, estimate losses, negotiate settlements within limits, establish action plans, communicate coverage decisions to policyholders, apply loss management techniques, update files, and prepare required reports while managing an inventory of claims.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Oversee third-party/vendor relationships and third-party risk management for Optum Bank: review certifications (SOC2, ISO27001, HITRUST), monitor regulatory compliance (FDIC, CFPB, GLBA), validate SLAs, prepare risk reports for leadership and auditors, coordinate remediation, maintain documentation, partner with Procurement/Legal/IT, provide TPRM training, and support governance frameworks.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Management training role in a General Office focusing on operations and leadership. Trainee receives procedural, compliance, product, agent contracting, and licensing training plus soft skills, staff management, hiring, budgeting, and agent development. After ~1-2 years, eligible for Operations Manager appointment; role requires FINRA exams and possible relocation and travel.

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Leads aftersales performance across a Louisiana dealership territory by improving parts and service revenue, customer retention, satisfaction, and operational efficiency. Partners with dealer leadership, executes Customer Care & Aftersales initiatives, develops business plans, analyzes performance data, resolves customer concerns, and manages KPIs including NPS, service training, warranty processes, and EV compliance. The role requires autonomous decision-making, consultative influence, and frequent regional dealership visits.