Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Supports daily Minneapolis office operations by managing the front office, facilities, vendors, supplies, mail, meetings, events, onboarding, budgets, purchasing, expenses, and invoices. Serves as a professional point of contact for clients, guests, associates, and suppliers while improving office processes and efficiency. The role is fully onsite and requires independent organization, attention to detail, strong communication, and customer-service skills.

Provides advanced inbound customer support for brokerage clients through phone, email, and correspondence. Resolves moderately complex inquiries, processes transactions, researches issues, and addresses customer concerns while following regulatory and company policies. The role requires navigating multiple systems, promoting digital self-service tools, managing escalations, and collaborating with internal teams. The position is on-site in Minneapolis, includes six weeks of training, and may involve weekends, holidays, and additional hours.

Performs routine clerical and lockbox operations, including receiving, logging, batching, distributing, filing, photocopying, answering phones, and handling mail. Works under close supervision, follows established procedures, escalates issues, and maintains accuracy in high-volume payment processing. The role requires schedule flexibility, occasional additional hours, bank holiday availability, and the ability to lift at least 10 pounds.

Investigates and manages moderately complex to complex workers’ compensation and commercial property/casualty claims. Determines coverage, liability, compensability, reserves, and damages; negotiates settlements; coordinates litigation; and participates in mediations, arbitrations, and field investigations. Provides technical guidance, mentors team members, supports workload assignment and quality reviews, and maintains required licenses.

Supports client configuration operations, cross-functional project coordination, business testing, release readiness, reporting, and operational documentation for a Medicare benefit program. Maintains process controls, trackers, requirements, test scenarios, defect records, project plans, job aids, SOPs, and governance materials while coordinating stakeholders across technology, quality, business, and capability teams.

Supports operational excellence and AI transformation initiatives through process improvement, data analysis, project and change management, documentation, stakeholder collaboration, and AI use-case evaluation. The intern helps identify efficiency opportunities, measure business outcomes, develop enablement materials, and contribute to business transformation across teams.

Lead Cloudflare’s consumption strategy across go-to-market teams. Define consumption metrics, targets, roadmap, rules of engagement, and capacity-planning methods. Coordinate pricing, finance, product, sales, IT, and developer teams through launch and ongoing improvement. Guide field enablement, resolve cross-functional ownership and crediting issues, manage a specialist, and use AI tools to improve reporting and analysis. The role requires extensive GTM strategy or revenue operations experience, program leadership, sales planning expertise, and familiarity with usage-based business models.

Build and improve consumption and revenue target-setting models, scorecards, territory analytics, and governed data products. Validate revenue, ownership, billing, and CRM data; support field questions and Rules of Engagement; reconcile data with Finance and Billing; and partner with Geo Ops, RevOps, Engineering, IT, and Compensation. Use SQL, BigQuery, dashboards, and AI tools to automate analysis, improve data integrity, and scale recurring reporting and support.

Processes and monitors insurance agent appointments, terminations, licensing updates, demographic changes, and agent hierarchies. Maintains accurate records across internal systems and government portals, verifies licensing data, protects sensitive information, responds to inquiries, and communicates with regulatory agencies and vendors. The role requires detail-oriented administrative and data-entry skills, confidentiality, strong communication, and the ability to learn compliance-driven workflows and multiple systems.

Own Salesforce architecture and GTM systems for Marketing, Sales, and Customer Success. Design scalable solutions, govern multi-instance Salesforce, support quote-to-cash and AI-driven GTM builds, build automation (Flows, Apex, LWC), integrate Salesforce tools, lead stakeholder alignment, and manage end-to-end implementations from discovery through rollout and adoption.

Leads Apryse’s global software license assurance program, managing the team, audit methodology, customer coverage, systems, reporting, and performance accountability. Oversees validation of software usage against contractual entitlements, coordinates findings and commercial resolutions, and partners with Sales, Customer Success, Finance, Legal, Product, and technical teams. Builds scalable, data-driven audit operations across product lines and acquired products, using Salesforce and related systems to manage workflows, usage data, reporting, and compliance outcomes.

Own Salesforce architecture and the broader revenue technology stack. Lead cross-functional initiatives involving lead routing, quote-to-cash, data hygiene, integrations, automation, and AI-driven GTM improvements. Design scalable processes, configure and deploy systems, optimize integrations with Outreach, Gong, and HubSpot, and serve as a technical partner to Revenue, Marketing, Finance, and Data teams.