Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Supports managers in overseeing account portfolios within Global Payments & Liquidity. Reviews customer account decisions, evaluates profitability and risk, verifies compliance, identifies process improvements, and recommends issue resolutions. The role collaborates with colleagues and internal customers, develops expertise in policies and procedures, and uses independent judgment while providing business relationship support. It requires strong communication, analytical, organizational, multitasking, and customer service skills in a hybrid banking environment.

Provides inbound call center support for treasury management products, serving internal and external customers. Resolves client issues, coordinates with bank operations, sales, vendors, and relationship managers, trains clients, identifies product and process improvements, and escalates compliance or operational concerns. The role requires strong communication, multitasking, computer navigation, attention to detail, and customer service skills in a hybrid Minneapolis-based environment.

Supports a portfolio of corporate and institutional clients through onboarding, account opening, servicing, and issue resolution. Coordinates with legal, compliance, credit, operations, relationship managers, and product teams to meet client and regulatory requirements. Maintains accurate client requests, escalates issues, improves processes using data and automation, and develops expertise in treasury and credit products within a regulated CIB environment.

Lead client advisory services for healthcare clients, providing CFO-level insights, managing teams, and improving financial strategies. Mentor staff and promote operational excellence.

Investigate workers' compensation and related commercial casualty claims, determine compensability/liability, estimate losses, negotiate settlements within limits, establish action plans, communicate coverage decisions to policyholders, apply loss management techniques, update files, and prepare required reports while managing an inventory of claims.

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Oversee third-party/vendor relationships and third-party risk management for Optum Bank: review certifications (SOC2, ISO27001, HITRUST), monitor regulatory compliance (FDIC, CFPB, GLBA), validate SLAs, prepare risk reports for leadership and auditors, coordinate remediation, maintain documentation, partner with Procurement/Legal/IT, provide TPRM training, and support governance frameworks.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Management training role in a General Office focusing on operations and leadership. Trainee receives procedural, compliance, product, agent contracting, and licensing training plus soft skills, staff management, hiring, budgeting, and agent development. After ~1-2 years, eligible for Operations Manager appointment; role requires FINRA exams and possible relocation and travel.

Lead IT as a product for a ~800-person remote company: build AI-first service delivery, architect enterprise-grade identity and device trust (Okta, Jamf), govern a 200+ app SaaS portfolio, own major incident response, partner with Security on zero-trust and compliance, and scale a globally distributed IT team while enabling enterprise sales.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide high-volume phone-based technical support, troubleshoot hardware/software/network/access issues, document incidents in ServiceNow or similar ITSM, escalate complex problems, recommend process improvements, and follow security and privacy policies while working from a secure remote workspace.