Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provide front-line support for brokerage clients via phone, chat, and other channels. Resolve customer inquiries, follow policies and escalation procedures, advocate digital services, and meet call-center performance metrics while maintaining accuracy and compliance.

Support branch operations and customer experience by processing and approving teller transactions, resolving teller-line issues, performing routine to moderately complex transactional and operational tasks, promoting digital solutions, assisting the branch manager with scheduling, escalating complaints, identifying customer financial needs, and motivating staff while minimizing risk and adhering to policies.

Manage and develop a middle office team executing pre- and post-closing corporate credit activities. Oversee review of credit approvals, syndicated loan structures, legal documentation, compliance and booking materials. Partner with front office, legal, risk, compliance, and operations to ensure accurate, timely deal execution and strengthen controls, procedures, and reporting.

Lead client advisory services for healthcare clients, providing CFO-level insights, managing teams, and improving financial strategies. Mentor staff and promote operational excellence.

Manage accounting advisory services for skilled nursing clients, provide financial insights, support budgeting and forecasting, mentor teams, and ensure high-quality reporting.

Conduct investigations of workers' compensation and other commercial casualty claims, determine liability/compensability, estimate losses, negotiate settlements within limits, manage claim inventory, communicate with claimants/customers, and maintain accurate files and reports. Participate in training, mentoring, and on-the-job development.

Provide high-level administrative support to C-suite and senior leaders: manage complex multi-time-zone calendars, coordinate domestic and international travel, handle expense reporting and invoicing, prepare executive-ready documents and meeting materials, maintain confidential communications and files, and mentor other administrative staff within a centralized EA model.

Configure, maintain, test, analyze and troubleshoot business application systems for Federal Reserve payment services. Manage customer setups, account/settlement relationships, investigate complex production issues (including cyber incidents), coordinate stakeholders, lead projects and testing, provide training and documentation, and meet SLAs for Fedwire, FedNow and related systems.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

The District Manager oversees operations of Grocery TV displays in multiple stores, ensuring effective service and support while building store relationships. The role requires troubleshooting, equipment maintenance and travel to various store locations.

As a Coverage Specialist, you will secure carrier capacity for customer shipments, communicate internally about shipment statuses, and engage in high-volume calls with carriers. After training, you will have opportunities to grow into various roles within the logistics field, based on performance.

The Service Leader will manage relationships between agents and the service team, resolve issues, oversee office operations, and support training and service initiatives.

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.