Top Operations & Support Jobs in Minneapolis–Saint Paul, MN

Provides high-volume administrative, operational, communications, reporting, and project support to market vice presidents and senior leadership across eight markets. Responsibilities include executive meeting and business-planning support, travel and expense coordination, onboarding and offboarding, access and records management, reporting, event coordination, process improvement, workforce administration, compliance, and tracking leadership action items. The role independently manages competing priorities, sensitive information, vendors, budgets, and cross-functional initiatives in a largely remote environment.

Manage outsourced accounting services for construction clients, including financial reporting, budgeting, and leading a team of accountants.

Leads payment operations support and strategic initiatives across multiple business groups. Responsibilities include improving operational efficiency, quality, cost effectiveness, and pipeline management; researching business and operational initiatives; developing project plans, policies, and procedures; coordinating risk mitigation, customer experience, UAT, and cross-functional program implementation. The role also supports payments transformation, requirements gathering, process improvement, reporting, and relationship management with business partners.

Perform on-site investigations and damage assessments for homeowner property claims, prepare repair estimates, manage claims from first notice to closure, coordinate vendors, explain coverage to policyholders, and occasionally respond to catastrophe events. Work is territory-based with daily field visits and some desk tasks.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Provides empathetic support to students through calls, chats, texts, and emails. Handles Tier II tickets and escalations, resolves issues, uses AI-powered tools, documents feedback and product bugs, and shares insights with stakeholders. The role requires strong communication, multitasking, de-escalation, time management, product learning, and availability for evening or weekend shifts. It is primarily remote and customer-facing, with interactions occupying over 80% of the workday.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Manage workers’ compensation medical-only claims from setup through closure, including investigations, compensability decisions, reserves, medical benefits, utilization review, lien resolution, and claim mitigation. Provide guidance to agents and insureds, maintain regulatory compliance, identify claims requiring indemnity conversion, and support improvements to claims processes and customer service. The role is remote within the United States.

Provides timely customer service and issue resolution for payroll partners and insureds through email and platform channels. Handles policy issuance, billing and agency questions, cancellations, renewals, escalations, and complex requests while meeting service-level agreements. Builds partner relationships, advocates for customer needs, identifies process improvements, and supports onboarding, peer training, system testing, and maintenance of standard operating procedures and training resources.

Lead a team supporting Enterprise and Strategic accounts across the quote-to-cash lifecycle. Build dashboards and analytics to track operational metrics and SLAs, partner cross-functionally to design scalable workflows, and drive process improvements and projects to completion.

Own the revenue operating model for a core B2B business unit, including GTM planning, targets, quotas, territories, capacity, funnel design, forecasting, and pipeline reviews. Partner with Sales, Marketing, Product, and Finance to improve growth economics, refine ICP strategy, and translate performance data into executive decisions. Lead cross-functional planning and manage a team while supporting the transition from growth to scalable execution.