Top Customer Success & Experience Jobs in Milwaukee, WI

Manage and grow a high-volume portfolio of mid-market SaaS accounts, driving retention, early renewals, upsells, and expansion. Use Salesforce, AI-assisted workflows, account health signals, and structured outreach to support onboarding, identify risks, and uncover expansion opportunities. Maintain accurate CRM data, improve scalable account-management processes, document playbooks, and collaborate with Sales, Support, Product, RevOps, and GTM Operations to improve customer outcomes.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own strategic relationships and success for a portfolio of complex healthcare technology clients. Serve as a trusted advisor, investigate data questions, interpret insights, manage implementations and projects, drive adoption, retention, and expansion, and lead business reviews, training, and product demonstrations. Collaborate with Sales, Engineering, and Product while translating client needs into actionable feedback and maintaining ownership of risks, milestones, and outcomes.

Manage and grow enterprise customer relationships across a designated territory. Responsibilities include serving as the primary account contact, identifying upsell, cross-sell, and renewal opportunities, developing strategic account plans, increasing retention and customer lifetime value, and collaborating with internal teams and partners. The role also requires understanding customer objectives, communicating solution value, monitoring industry trends, and driving revenue growth through Sitecore’s digital experience solutions.

Manage customer relationships and AI-focused engagements, serving as a trusted advisor and primary point of contact. Oversee data projects, ensure SLA and delivery goals, coordinate with engineering and operations teams, address client concerns, and translate technical AI and machine learning requirements into actionable project plans.

Guide software companies in developing cloud go-to-market strategies, optimizing marketplace and co-sell workflows, and achieving measurable outcomes through AWS, Microsoft Azure, and Google Cloud. Build long-term customer partnerships, provide strategic guidance, lead process improvements, manage customer workflows, analyze KPIs, and collaborate with Alliances and Sales Operations leadership to drive operational excellence and accountability.

Leads and scales the Implementation function, managing people, strategy, processes, systems, and customer go-lives. Oversees implementations for new and existing customers, develops playbooks and operating metrics, resolves complex configurations, improves automation, and partners cross-functionally with Sales, Customer Success, Support, Product, Engineering, and Data. Coaches Implementation Managers while ensuring successful transitions to Customer Success and scalable delivery as the company grows.

Manage scaled and mid-market B2B SaaS customers across onboarding, adoption, retention, and expansion. Design scalable customer success programs including webinars, office hours, email, and in-app engagement. Balance one-to-many programs with strategic customer interactions, identify product improvements, and collaborate with product, marketing, sales, and management. The role requires building customer relationships, simplifying technical concepts, and determining when human support versus tech-touch or self-service engagement is most effective.

Leads software deployments, implementations, customer training, technical documentation, help desk support, and product utilization analysis for PMRT software in government environments. Develops training plans and online help content, assists users by phone and email, documents software issues, coordinates with development teams on outages and anomalies, and ensures support materials remain aligned with product releases. The role requires strong communication, analytical, writing, customer support, and DoD financial or program management experience.

Own technical relationships with credit union partners, serving as the primary contact for integrations, authentication, data exchanges, security assessments, and onboarding. Configure SFTP, SSO, API credentials, email authentication, and partner accounts; troubleshoot data and integration issues; explain architecture and security controls; support Sales and Success teams; and escalate product changes to Engineering. Create reusable integration guides, security response libraries, and architecture documentation.