Top Customer Success & Experience Jobs in Milwaukee, WI

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Lead and expand a high-touch customer success team, own the customer experience, manage escalations, build scalable processes and playbooks, use data to guide decisions, hire and coach staff, and drive retention through relationship-focused service.

The Lightning Evangelist will engage with the Lightning community, attract new developers, organize calls, and support business development efforts.

Manage the configuration, security, and data quality of Salesforce. Responsibilities include user management, data governance, automation, reporting, and release management, while collaborating with stakeholders for improvements.

The Senior Technical Sales Enablement Manager will design and implement technical training programs, improve onboarding processes, and enhance the effectiveness of pre- and post-sales teams through cross-functional collaboration and data-driven insights.

Manage a territory of existing SaaS customers to drive expansion revenue, retention, and account health. Conduct account reviews, use product usage data to identify growth and risk, manage pipeline through close, collaborate cross-functionally, meet revenue/retention KPIs, and maintain CRM records.

Lead cloud-based DMS onboarding and training for dealerships, configure SaaS workflows and integrations, manage implementation teams and milestones, document runbooks, mitigate risks using tools like Jira or Salesforce, collect user feedback, and drive customer adoption through intensive product certification and change management.

Own success, retention, and growth for a ~25-account portfolio. Manage renewals, mitigate risk, identify expansion opportunities, forecast revenue, coordinate cross-functional support, deliver excellent customer communication, and drive one measurable internal improvement project per quarter after onboarding.

Lead and mentor a Customer Success team managing health system, health plan, and referral partner portfolios. Drive retention strategy, executive relationships, cross-functional advocacy, operational excellence, performance tracking, and large-scale engagement campaigns. Communicate clinical outcomes and support finalist/prospect presentations.

Manage a portfolio of fast-growing clients to drive adoption, retention, expansion, and advocacy. Build strategic account plans, conduct QBRs, forecast risk, resolve issues, and collaborate cross-functionally to deliver ROI and maintain client health metrics (NPS, CSAT, retention). Produce client deliverables and operate with minimal supervision to influence strategic decisions.