Top Customer Success & Experience Jobs in Milwaukee, WI

Manage a portfolio of 15–25 customers, owning renewals, retention, upsells, customer health, account planning, and revenue growth. Serve as a trusted product advisor, lead business reviews, provide data-driven insights, collaborate cross-functionally, and mentor CSMs. The role requires senior stakeholder engagement, quota-carrying experience, CRM forecasting, project management, and occasional travel while working remotely during Eastern Time hours.

Serve as primary Customer Success Manager for Freedom360 clients: manage onboarding, campaign execution, renewals, and business reviews; build relationships; demonstrate ROI; maintain CRM records; provide strategic insights and improve client experience with the program team.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Leads the Account Management pod across multifamily, single-family rental, and community support teams. Manages three team leaders, develops people, standardizes account health and renewal processes, oversees operating rhythms, identifies escalations, and drives AI tool adoption. The role owns team performance and operational consistency while supporting retention, expansion, and renewal-based revenue motions.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Own portfolios of school and district accounts, guiding partners through onboarding, training, scheduling, data integration, troubleshooting, and renewal. Build strategic relationships with school leaders, support master schedule development, track success metrics, coordinate cross-functional improvements, and contribute to sales demos. The role requires substantial secondary-school scheduling experience, school operations knowledge, strategic communication, and the ability to manage complex priorities in a growing environment.

Leads and develops Customer Success Managers and Team Leads, owning team performance, customer outcomes, risk management, renewal readiness, coaching, talent development, and operational consistency. Partners with Renewals, Sales, and cross-functional teams; ensures CRM and Gainsight data quality; improves workflows and dashboards; and uses AI tools to enhance decision-making and efficiency. The role is focused on people leadership rather than individual account ownership.

Leads subservicing client relationships, contractual deliverables, reporting, billing, compliance responses, and escalated issue resolution. Oversees outsourced vendor portfolios, investor relationships, audits, and executive reporting while ensuring mortgage servicing requirements are met. Reviews contracts and fee schedules with Legal, manages remote staff, presents portfolio performance to leadership, and drives process improvements. Requires deep mortgage servicing expertise, including FHA, VA, USDA, GSE, investor reporting, compliance, and Loan Serv systems.

Lead the Americas Customer Success Management team, developing CSMs, strengthening customer relationships, and driving adoption, retention, renewals, and expansion. Establish risk identification and mitigation processes, improve renewal and growth forecasting, monitor customer health and revenue metrics, maintain CRM discipline, and collaborate with Sales, Professional Services, Support, and Marketing to maximize customer value and revenue.

Lead complex Euna Grants implementations for public-sector clients from discovery through configuration, training, UAT, go-live, and support. Translate grants-management requirements into system configurations, documentation, and client enablement. Manage risks, requirements, functionality gaps, and cross-functional collaboration with Product and Development. Senior-level responsibilities include leading complex engagements, onboarding team members, sharing knowledge, and embedding AI tools into implementation workflows.