Top Customer Success & Experience Jobs in Milwaukee, WI

Provide high-volume customer and broker support through email, chat, and phone. Answer insurance and underwriting questions, troubleshoot issues, assist with policy purchases and broker onboarding, configure the broker portal, meet service-level agreements, support conversion, and collaborate with product and insurance teams. The role requires a Property and Casualty license, strong communication, organization, adaptability, and experience in insurance or customer service.

Manage school and district accounts using an AI master-scheduling platform. Lead onboarding, training, schedule implementation, troubleshooting, data integration, stakeholder relationships, success metrics, and renewals. Act as a strategic partner to school leaders, coordinate cross-functionally with sales, marketing, product, engineering, and support sales demos during the off-season.

Leads and develops a team of Customer Success Managers responsible for customer adoption, retention, renewals, value realization, and expansion. Owns team operating rhythms, customer health monitoring, forecasting, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to improve customer results and team performance. Manages hiring, coaching, capacity planning, performance reviews, and process improvement.

Manage existing partner accounts through pledge and campaign processes, ensuring milestones, follow-ups, and next steps remain on track. Communicate primarily by email, identify risks and expansion opportunities, and own relationships through upsell and continued growth. The role requires empathetic written communication, reliable organization, independent asynchronous work, and familiarity with gaming, animation/anime, or nonprofit communities. HubSpot, Front, Asana, Gmail, Google Calendar, and Zoom are used or learned in the role.

Lead Prophecy’s global post-sales organization across customer success and technical support. Own retention, renewals, expansion, customer satisfaction, onboarding, adoption, enablement, support performance, and executive escalations. Define segmentation, coverage models, service offerings, metrics, health scoring, and investment plans while scaling the organization. Partner with Sales, Product, Engineering, Marketing, and Field Engineering to represent customer priorities, improve the product, build advocacy, and deliver measurable business outcomes for enterprise customers.

Provide day-to-day operational support for client accounts: attend client meetings and open enrollment, resolve claims/benefit/enrollment issues, coordinate across internal teams and vendors, maintain client trackers and systems, prepare renewals and plan documents, run ad hoc and client-specific reporting, and support escalations under the Client Success Executive.

Leads pharmacy partner relations, retention, satisfaction, and organic growth across retail, mail, and specialty pharmacy accounts. Establishes scalable engagement models, strengthens executive relationships, promotes RxSense solutions, identifies account expansion opportunities, and leads account and relationship managers. Partners cross-functionally with product, marketing, operations, underwriting, pricing, and contracting teams while channeling partner feedback into the product roadmap.

Manage Radiation Oncology customer accounts for MIM Software, building strategic relationships and driving product adoption. Provide clinical software training, basic technical support, feature presentations, and proactive issue resolution. Capture customer interactions in CRM, coordinate cross-functional follow-up, support upgrades and renewals, and identify cross-selling opportunities. The role requires clinical workflow knowledge, hospital navigation skills, customer success experience, and up to 30% national travel, including occasional meetings outside normal business hours.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage and grow a high-volume portfolio of mid-market SaaS accounts, driving retention, early renewals, upsells, and expansion. Use Salesforce, AI-assisted workflows, account health signals, and structured outreach to support onboarding, identify risks, and uncover expansion opportunities. Maintain accurate CRM data, improve scalable account-management processes, document playbooks, and collaborate with Sales, Support, Product, RevOps, and GTM Operations to improve customer outcomes.