Top Customer Success & Experience Jobs in Miami, FL

Manage a portfolio of client accounts, own campaign strategy and execution, build campaign calendars, optimize ad and organic performance, run performance reviews, refine AI-generated creative, prevent scope creep, and drive client retention and expansion through KPI-focused guidance and cross-team coordination.

Execute and optimize cross-channel retention marketing (SMS, email, push) for large brands using the Attentive platform. Build campaigns, journeys, segments, and reports; collaborate with CSM, Support, and Professional Services to drive customer adoption, measure key metrics, provide creative solutions, and maintain documentation and internal workflows.

Provide Tier 1 and Tier 2 technical support for RegScale's CCM SaaS platform, troubleshoot and resolve customer issues, document cases in Salesforce and Jira, escalate complex problems, contribute to knowledge base content, support Customer Success Managers, and monitor SLA commitments. Role blends support and customer success initiatives and may require minimal travel.

Provide real-time customer support via live chat, handling multiple conversations, troubleshooting issues, escalating when needed, documenting interactions, reporting trends, maintaining product knowledge, meeting performance metrics, and offering basic upsells when appropriate.

Provide first-contact technical support for self-serve clients on the StackAdapt platform via phone, chat, and email. Troubleshoot application issues, analyze data for insights, maintain SLAs, develop knowledge-base content, collaborate with Sales and engineering, and pursue account retention and growth.

Manage customer onboarding, renewals, and expansion opportunities. Define success metrics, build processes, and enhance customer relationships in a B2B SaaS environment.

The Front Desk Receptionist greets visitors, manages communications, performs administrative duties, and ensures smooth office operations while providing customer service.

The Customer Success Specialist guides families through the dementia care onboarding process, manages referrals, provides support, and communicates effectively with dyads to enhance their experience.

Manage customer onboarding relationships, configure the platform, set up integrations, train users, escalate technical issues, use AI tools to improve efficiency, and drive adoption for long-term customer success.

The Strategic Account Manager drives customer engagement and satisfaction, managing key accounts to maximize value and ensure successful partnerships through strategic planning and cross-functional coordination.