Top Customer Success & Experience Jobs in Miami, FL

The Strategic Account Manager drives customer engagement and satisfaction, managing key accounts to maximize value and ensure successful partnerships through strategic planning and cross-functional coordination.

Manage and grow enterprise healthcare customer relationships, drive executive engagement and ROI, lead renewals and expansions, coordinate cross-functional teams, and execute growth and retention strategies.

Provide empathetic, high-volume phone and ticket support for trucker customers during evening/overnight ET shifts. Troubleshoot issues in real time using Zendesk, Slack, and internal systems, maintain organization under pressure, and drive excellent customer outcomes.

Lead client onboarding for an AI-powered AP SaaS platform: design training programs, map and transform workflows, track adoption metrics, consult on change management, and collaborate with Product to remove user friction and ensure on-time go-lives.

Lead and grow a team of ~15 client partners to drive retention, product adoption, and revenue expansion across brand and agency accounts. Set segment strategy, build executive client relationships, collaborate cross-functionally on go-to-market and product feedback, implement scalable account planning and forecasting, and coach high-performing teams to deliver consistent, measurable client outcomes.

Lead and grow Autura's enterprise and strategic account portfolio, build a Strategic Customer Success team, drive retention and expansion, operationalize account planning and customer health frameworks, partner cross-functionally to translate customer needs into product improvements, and represent Autura at industry events.

Owner of enterprise customer technical and commercial health: debug integrations, trace API/webhook failures, build dashboards with SQL, lead QBRs and renewals, drive expansion and product adoption, create runbooks, and relay technical feedback to Product and Engineering.

Create and maintain customer onboarding and training content (videos, webinars, KB articles, emails). Host trainings, collaborate cross-functionally, manage editorial calendar, and optimize materials using feedback and analytics.

Own post-sale relationships for strategic enterprise accounts across US and Canada. Drive product adoption, ROI, renewals, and expansion through executive engagement, QBRs, KPI reporting, and cross-functional advocacy. Translate platform capabilities into customer business outcomes, manage escalations, and align product and operations with trade compliance workflows.

Own technical relationships for 25–40 mid-to-large customers, ensure retention and growth by troubleshooting issues, advising on configuration, managing escalations, handling commercial renewals, and feeding product feedback to internal teams.