Top Customer Success & Experience Jobs in Miami, FL

The Customer Success Manager manages client relationships for Mortgage Cadence, driving renewals and upsell opportunities, educating clients, and ensuring successful implementations.

The Account Director will manage client relationships, lead EHR optimization projects, and collaborate with cross-functional teams to enhance health IT solutions.

The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

The Solutions Engineer will enhance user experiences for mobile/web by assisting customers, resolving technical issues, and improving collaboration with teams.

Manage end-to-end eCommerce client relationships for flash-site campaigns on Shopify Plus. Oversee project delivery, prioritize roadmaps, communicate with clients, track feedback, and provide technical and strategic guidance to drive growth and meet deadlines.

Manage and grow relationships with DME providers, physician practices, and VA accounts across assigned territories. Drive referrals, utilization, onboarding, training, and account expansion. Monitor metrics, resolve issues, coordinate cross-functionally, and represent Daybreak at meetings and events.

Customer-facing engineer who owns technical success from proof-of-concept to production: installs and operates OpenHands on customer infrastructure, builds integrations and agentic use cases, debugs Kubernetes/containers/networking/CI-CD, runs onboarding and workshops, and feeds product teams with field-driven improvements, demos, and docs.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

The Technical Account Manager is responsible for guiding customers through the Wiz platform, driving adoption, and ensuring customer satisfaction while managing a book of business and collaborating across teams.

Manage a portfolio of renewal accounts, develop renewal strategies, prepare complex quotes, forecast renewals, lead negotiations, collaborate with CSMs/Sales/Product, and track renewal performance.