Top Customer Success & Experience Jobs in Miami, FL

Lead customer onboarding and implementation to ensure timely, successful launches. Manage communications with customers and internal teams, recommend and implement diversion and brokering plans, update internal workflows, and drive long-term customer success and cost-savings.

Manage a portfolio of enterprise customers to drive adoption, retention, renewals, and expansion. Lead onboarding and cross-functional project coordination, deliver executive business reviews, advise on product best practices, resolve account issues, and act as a trusted advisor to achieve customer objectives and revenue targets.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Serve as primary client liaison managing day-to-day account requests, resolving issues, coordinating internal teams, tracking deliverables, facilitating audits and corrective action plans, organizing client meetings, identifying upsell opportunities, and recommending process improvements to ensure contractual compliance and client satisfaction.

The Senior Director Analyst leads research on software engineering trends, produces content, and advises clients, establishing industry credibility and engaging executives.

Manage end-to-end client implementations of MeridianLink software, lead onboarding and integrations, coordinate cross-functional teams, educate clients on advanced features, drive adoption, and translate feedback to product.

Design, develop, and deliver training for Modernizing Medicine RCM software to clients and internal staff. Create materials, run virtual and on-site sessions, assess learner needs, provide ongoing support, collaborate with product and support teams, evaluate program effectiveness, and maintain RCM best-practice resources.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

The Account Director will manage client relationships, achieve sales targets, develop strategic account plans, and participate in business development activities.