Top Customer Success & Experience Jobs in Miami, FL

As a Solutions Architect, you will guide strategic customers in implementing video AI solutions, manage technical relationships, and ensure successful integrations.

Lead and develop a Technical Account Management team for mid-market and enterprise AMER accounts to drive onboarding, adoption, retention, and expansion. Build operating rhythms, use health and adoption data to prioritize interventions, run renewal and executive reviews, partner cross-functionally, and operationalize AI-driven workflows and playbooks to scale coverage and improve outcomes.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.

Assist in developing and testing features for a data security platform, collaborate on projects, participate in research, and support documentation efforts.

The Social Media & Project Manager will oversee content management and communication across multiple accounts, ensuring timely delivery and effective collaboration between clients and creative teams.

The Customer Success Manager will onboard dealership accounts, drive product adoption, manage relationships, and create operational processes while providing customer feedback to improve the product.

Own onboarding and early customer success: launch and monitor ads, websites, and funnels; diagnose and fix performance issues across ads, traffic, conversion, and lead quality; coordinate with customers and internal teams; manage multiple customers and iterate quickly to drive revenue outcomes.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

The Pricing Associate will leverage sports card knowledge to develop valuation strategies, support pricing methodologies, and assist cross-functional teams at Alt.

The Travel Guide provides engaging presentations in Dutch and English, conducts research on destinations, hosts Q&A sessions, and supports guests during shore experiences. Must adapt to changes and ensure high-quality content delivery.