Top Customer Success & Experience Jobs in Miami, FL

Founding account manager responsible for expanding and retaining enterprise customers by driving product adoption and upsells, maintaining high revenue retention, coordinating with support and sales, and managing CRM records and key client relationships.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

The Client Experience Associate guides front-of-house teams in delivering premium client experiences, resolves escalated issues, maintains operations, and conducts audits across multiple studios.

The Client Success Leader at Machinify will enhance client satisfaction and operational processes, ensuring value delivery through support strategies while managing relationships and insights from healthcare data.

The SME will design an AI for Project Management curriculum, create engaging content, and inspire learners on applying AI tools effectively in project management.

Build and scale Tremendous' partner growth motion, developing relationships with referral partners, and aligning strategies across internal teams to drive revenue.

The Senior Application Support Engineer will resolve application issues, manage support tickets, and communicate with customers effectively. Key tasks include collaborating with the team, suggesting improvements, and providing 24/7 support.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

The Forward Deployed Engineering Manager will lead the development of customer-facing technical teams, focusing on onboarding, customer engagement, and defining operational models for success within AI-augmented environments.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.