Top Customer Success & Experience Jobs in Miami, FL

Manage a portfolio of strategic customers to drive retention, product adoption, revenue expansion, and advocacy. Lead onboarding, integrations, account planning, executive business reviews, KPI tracking, and cross-functional initiatives. Identify upsell/cross-sell opportunities and represent the customer voice to sales, product, and engineering to improve outcomes.

Own 1-2 large enterprise accounts as the main customer contact. Maintain portfolio visibility, coordinate programs with internal teams, run regular account reviews, onboard stakeholders, drive renewals and QBRs, and translate customer needs into product and operational improvements.

The Senior Renewals Operations Manager oversees Customer Success operations, ensuring process excellence, data-driven execution, and alignment across teams to enhance customer experiences.

Lead client onboarding, retention, and operational account management for PBM clients. Coordinate cross-functional teams, ensure service levels, manage implementations, resolve adjudication issues, analyze claims, and drive client satisfaction and revenue growth.

Manage onboarding of new customers to Campspot's SaaS platform, combining project management, technical support, and training. Support initial setups and major overhauls, coordinate timelines, communicate with stakeholders, solve issues, and handle some evening hours and travel.

Provide proactive client service and subject-matter expertise for retirement plans; research and resolve client issues, manage assigned book of business, produce and analyze reports, communicate status and resolutions, support sales efforts, and drive client retention and growth.

Lead a global customer support organization to drive issue resolution, platform adoption, and customer health. Implement AI-assisted workflows, self-service knowledge, and intelligent routing. Partner with Product, Engineering, CS, and Professional Services to drive systemic fixes, measure outcome-focused metrics, and connect support signals to expansion and retention. Hire, coach, and scale teams across time zones while managing budget and knowledge strategy.

Serve as primary relationship and operational lead for a portfolio of clients, ensuring retention and satisfaction. Proactively manage account growth and sales cycles, coordinate product deployments and releases, advocate client priorities to internal teams, run incident root-cause reviews, and monitor development work in Jira. Prioritize client experience, follow through on issues, and identify opportunities for expanded revenue.

Lead executive relationships at strategic accounts to drive measurable value from Arkestro's predictive procurement platform. Define success metrics, own renewal/expansion motions, design customer engagement and onboarding, identify and remediate at-risk accounts, build advocacy and reference programs, influence product roadmap, and help build the Customer Outcomes function and scalable playbooks across Sales, Professional Services, and Product.

Partner with Account Executives to deliver employee benefits programs for large-group clients: manage client relationships, ensure ERISA/compliance, resolve benefit inquiries, maintain records and benefit guides, use agency systems and benefits platforms, and support carrier/vendor relationships.