Own a portfolio of fast-growing eCommerce brands. Keep them, grow them, and let AI handle the busywork.
This is a revenue-first Customer Success role for someone who has worked with customers — in CS, sales, or support — and wants to build product and commercial chops fast. clearer.io builds a suite of apps that help Shopify merchants sharpen search, discovery, and conversion. We are AI-first, scaling fast, and promoting from within.
The RoleYou own a broad, pooled book with two jobs that matter equally: keep merchants and grow them. Net Retention is how you score the day. AI tooling flags who needs you, triages inbound, and drafts your outreach — so your time goes to conversations, not admin. You will speak daily with some of the most exciting eCommerce brands, which makes this a great place to sharpen a commercial instinct quickly.
What You’ll Do:
Watch health signals across your book and reach out before churn hits.
Run consultations with merchants who are disengaging, showing low adoption, or hinting at cancellation.
Diagnose fast, then act: re-engage, re-onboard, walk them through setup live, escalate, or route to the right resource.
Own retention escalations end to end — from risk to save.
Hit SLA response times in the shared inbox (email and chat).
Grow MRR across your book, hand in hand with Sales.
Spot and qualify cross-sell across the Clearer suite.
Turn inbound signals from campaigns, chat, and email into booked consultations.
Run value consultations that surface unmet needs and make the case for more.
Source qualified leads and hand them off cleanly under clear rules of engagement. You source; they close.
Run one-to-many plays: onboarding webinars, roundtables, and adoption campaigns.
Drive feature adoption at scale to kill passive churn.
Use AI to monitor, triage, prioritize, and draft — all day.
Test new plays, report what works, and help build the playbooks that scale.
Retention & Risk
Expansion & MRR
At-Scale Engagement
AI-Powered Workflow
What You’ll Bring:
2+ years in a customer-facing role: CS, sales, or support.
Shopify ecosystem experience — working with or selling to merchants.
Comfortable with SMB pace and volume, not a handful of enterprise accounts.
AI-first: you already use AI to work sharper, or you are itching to — and you are genuinely excited about what AI makes possible in customer success.
Genuine excitement about eCommerce.
Hunger to learn the product deep enough to earn a merchant’s trust in 20 minutes.
A commercial nose for risk and opportunity.
A tight communicator who lands a 20-minute consult with a clear next step.
Self-starter: you spot it, act, and report back.
CS platforms like Vitally.
Prior exposure to a PLG (product-led growth) motion.
Where It Leads
Beyond That
Nice to Have
Clear paths into high-touch CSM, Account Management, or Account Executive — plus front-row skills in an AI-first go-to-market motion, some of the most valuable in the industry right now. We promote from within, fast.
Why clearer.io?
Customers at the heart: We obsess over their needs so we can grow together
Purposeful progress: We don’t settle. We take initiative and embrace bold thinking
Endless innovation: We refine, improve, and take meaningful action
Always open: We build trust through transparency and global collaboration
Comprehensive medical, dental and vision coverage
Employer-paid life insurance and income protection
Healthcare and Dependent Care FSA
Wellbeing support programs
20 days of paid time off, plus paid sick leave and public holidays
Ongoing learning and development opportunities
A supportive, collaborative and international team
We believe in making things simpler — for our customers, and for each other.
That means clarity, purpose, and progress guide everything we do.
If that sounds like your kind of role, we’d love to hear from you.
Skills Required
- 1-3 years in a Customer Success or Account Management role
- Experience at an eCommerce SaaS company, ideally in a high-volume or pooled model
- Genuine passion for eCommerce and knowledge of merchant needs
- Commercial instinct to identify at-risk accounts and expansion opportunities
- Fluency with AI tools as part of daily workflow
- Experience working out of a shared inbox and triaging inbound signals quickly
- Ability to maintain SLA-based response times on inbound requests (email and chat)
- Clear, efficient verbal communication and ability to run concise consultations
- Self-starter mindset with ability to act autonomously and report learnings
- Experience with Shopify merchants
- Familiarity with CS platforms such as Vitally or Gainsight
- Experience running webinars or group enablement sessions
- Prior exposure to product-led growth (PLG) motions
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What We Do
At Clearer.io, we’re on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we’ve evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We’re here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let’s build a brighter future for ecommerce, together
