Top Customer Success & Experience Jobs in Miami, FL

Handle client escalations across phone, email, and chat; investigate issues, coordinate with teams and partners, provide timely status updates, escalate complex problems, and suggest process improvements to increase client satisfaction.

Interim VP, Client Success provides executive leadership during a 3-6 month transition to ensure client retention, operational continuity, and team performance. Responsibilities include executive escalation, portfolio health oversight, cross-functional alignment, driving operational improvements, and delivering a transition roadmap for the incoming VP. The role partners with Sales, Product, Legal, Finance, and Executive Leadership to protect revenue and stabilize client-facing operations.

Support post-sale onboarding for enterprise and mid-market customers: coordinate implementation tasks, schedules, and stakeholders; assist with platform configuration and ATS/HRIS integrations; validate data mappings and testing; communicate with customers and internal teams; maintain project plans and documentation to ensure smooth go-lives.

Serve as technical lead for strategic customers: onboard, train, troubleshoot, and optimize Tailscale deployments. Drive adoption via QBRs, provide configuration and integration support, escalate product feedback to engineering, create documentation, and collaborate with sales/product/support to expand usage and ensure long-term customer success.

Serve as primary client contact for inquiries, onboarding, billing, and churn intervention. Maintain CRM hygiene, execute structured outreach and EOD reports, coordinate with carriers and internal teams, document interactions, and optimize SOPs to preserve retention and streamline operations.

As a Technical Support Specialist, you will provide proactive support to customers via email and phone, resolve issues, and collaborate with teams to enhance user experience.

The Social Media Monitoring Specialist provides customer service through monitoring client social profiles, responding to inquiries, and collaborating with account managers to maintain brand voice and customer engagement.

As a Solutions Architect, you will guide strategic customers in implementing video AI solutions, manage technical relationships, and ensure successful integrations.

Lead and develop a Technical Account Management team for mid-market and enterprise AMER accounts to drive onboarding, adoption, retention, and expansion. Build operating rhythms, use health and adoption data to prioritize interventions, run renewal and executive reviews, partner cross-functionally, and operationalize AI-driven workflows and playbooks to scale coverage and improve outcomes.

Manage a large pooled book of eCommerce merchants using AI tooling to prioritize outreach, prevent churn, qualify expansion leads, run consultations, and deliver one-to-many engagement like webinars and campaigns to drive net retention.