Top Customer Success & Experience Jobs in Miami, FL

Act as first responder for onboarding portal users, manage support inbox and tickets, build and validate data samples, run HubSpot routing and automations, handle billing and business operations, liaise with engineering to resolve issues, and continuously improve support and onboarding workflows.

The Senior Client Success Account Manager drives revenue growth by identifying cross-sell and upsell opportunities, collaborating with internal teams, and managing client relationships to enhance client impact.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

Own end-to-end contract renewals for enterprise managed-services accounts. Build renewal strategy, engage clients, negotiate terms and pricing, coordinate sales/legal/finance/solutions, forecast pipeline in Salesforce, mitigate churn risk, and surface expansion opportunities to drive retention and revenue growth.

Manage a portfolio of influencer marketing clients as a strategic advisor: oversee campaign delivery, ensure ROI and on-time/on-budget execution, manage budgets/contracts, analyze performance, mentor junior staff, and collaborate cross-functionally to drive renewals and expansion.

The Executive Assistant will manage schedules, maintain SOPs, coordinate with marketing, oversee administrative tasks, and ensure operations run efficiently.

As a Customer Success Representative, you will support Dubber's channel partners and customers, ensuring high-quality service, onboarding, and retention, while troubleshooting issues and maintaining relationships to drive satisfaction.

Lead execution and optimization of customer operations and success platforms (Totango/Gainsight). Administer in-app engagement tools, monitor KPIs, manage data integrity, and drive automation and AI-enabled efficiency. Partner cross-functionally, deliver project implementations, communicate status to leadership, and indirectly manage and coach contributors to improve adoption and operational outcomes.

The L&D Sales Training Partner designs and delivers training programs, fosters a performance-driven culture, and partners with sales leadership to enhance sales skills and capabilities.

The Senior Account Manager ensures customer satisfaction and retention, driving strategic expansion by aligning campaigns with business goals and mentoring peers for better outcomes.