Top Customer Success & Experience Jobs in Miami, FL

Testers will assess an airport's user experience with a ride sharing app by walking the route from the security exit to the pickup point and documenting their experience.

Drive customer adoption and value realization for RSA solutions by acting as a trusted advisor, building stakeholder relationships, coordinating cross-functional teams, monitoring product usage, aligning success plans to customer goals, and supporting renewals and expansion through technical and value-based engagement.

The Technical Support Engineer will provide exceptional customer support for YugabyteDB, diagnose issues, document findings, and collaborate with engineering. The role requires bilingual skills, technical background, familiarity with Linux, and a proactive approach to problem-solving, especially during weekends.

Manage a portfolio of mid-to-large SaaS customers to drive renewals, expansion, and price increases. Proactively monitor customer health, execute renewal and expansion strategies, conduct Executive Business Reviews, and collaborate cross-functionally to deliver measurable value and growth. Mentor team members and contribute to process improvement and scalable success operations.

Manage and expand relationships with key clients, drive revenue growth, and ensure long-term customer success in identity verification solutions.

The Client Relations Team Specialist will address client service requests, process endorsements, issue new business, and answer client inquiries regarding coverage.

The Outbound Business Development Representative will generate new business opportunities for Bloomerang, engage potential nonprofit customers, and set qualified meetings for Account Executives while maintaining accurate sales data.

As a Customer Experience Associate, you'll conduct outreach to members, maintain high customer satisfaction, and support the Member Experience Team. Responsibilities include handling tickets and providing excellent communication and problem-solving to support older adults.

The Director of Success leads post-onboarding customer success for mid-market and strategic accounts, focusing on retention, product adoption, and satisfaction while managing three specialized teams.

The Principal HubSpot Architect & CRM Admin will lead HubSpot as the core platform for revenue and customer strategy, managing architecture, automation, and integrations, while collaborating with cross-functional teams and supporting strategic decisions through data insights.