Top Customer Success & Experience Jobs in Miami, FL

Serve as the primary technical liaison for enterprise customers post-sale: manage onboarding, incident escalation, root-cause analysis, proactive recommendations, product guidance, and strategic planning to ensure clients realize value from EasyVista SaaS products while coordinating internal teams and documenting outcomes.

Serve as a product expert and trusted advisor to B2B clients, installers, and internal teams. Provide technical guidance, troubleshoot issues, resolve claims, improve processes, develop SOPs and training, and leverage technology and AI to enhance client experience and retention.

As a Client Service Coordinator, you'll create positive first impressions, manage appointments and patient flow, handle payments, and support veterinarians.

The Placement Specialist develops job opportunities, engages with businesses, provides job services, supports employer satisfaction, and conducts workshops for job seekers.

Own post-sale relationships for enterprise construction customers, driving onboarding, adoption, renewals, and expansion. Act as primary customer advocate, run on-site business reviews and trainings, track account health, forecast renewals, and develop repeatable enterprise CS playbooks. Partner with Product, Engineering, and Sales to resolve issues and identify upsell opportunities.

As a Personal Cruise Consultant, you will promote cruise sales by communicating with customers, building relationships, and providing excellent service while recommending Norwegian Cruise Line products based on their travel needs.

The Customer Experience (CX) Manager will enhance client engagement through feedback, proactive outreach, and relationship building, while leading a high-performance CX team.

The Spa Receptionist greets clients, manages inquiries, processes payments, maintains cleanliness, and ensures facility security and member satisfaction.

Manage and retain service contracts for assigned customers/territory by proactively handling renewals, re-estimating contract costs, addressing customer concerns, upselling across fire alarm, sprinkler, and security lines, and collaborating internally to improve service delivery and achieve a 95%+ renewal rate.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.