Top Customer Success & Experience Jobs in Miami, FL

Manage post-onboarding lifecycle for enterprise NORAM/LATAM accounts to drive adoption, retention, and expansion. Lead training, handle escalations, coordinate cross-functional resolutions, and deliver product feedback to improve customer outcomes and protect revenue.

The Recovery Solutions Specialist collects overdue payments, manages repossessions, responds to member inquiries, and maintains accurate records while ensuring exceptional service.

The Client Relations Deal Flow Analyst assists in sourcing investment opportunities, manages deal workflows, conducts research, and collaborates cross-functionally.

Provide technical, front-line customer support and onboarding for Heartflow's web-based medical software. Troubleshoot issues, manage cases and knowledge base, deliver documentation and customer feedback into CRM, assist sales and production, and support account adoption and satisfaction metrics. May require on-call and weekend coverage after training.

Own onboarding, adoption, renewals, and churn reduction for influencer-marketing clients. Manage influencer/creator campaigns end-to-end, guide clients through digital account setup and contracting (DocuSign), shift clients to self-serve product use, build onboarding/playbooks, and drive renewal and expansion conversations.

Own and grow a portfolio of merchant and platform partners, drive partner performance, retention, and revenue. Act as primary relationship owner, analyze performance data, resolve escalations, identify growth opportunities, lead cross-functional initiatives, and support contract negotiations and market expansion.

The Dive Master conducts PADI courses, manages dive desk operations, assists with equipment and client needs, and maintains dive equipment while ensuring guest satisfaction and safety.

The Franchisor Administrative Assistant Intern will provide administrative support to the franchising team, manage franchise documents, maintain records, respond to inquiries, and assist with training programs.

The Account Executive manages Employee Health & Benefits accounts, develops client strategies, leads vendor negotiations, and oversees deliverables, ensuring compliance and accuracy in reporting.

Manage a portfolio of MSP accounts through onboarding, adoption, renewal, and expansion. Use health scores, usage data, and AI insights to prioritize outreach, mitigate churn risk, run business reviews, and drive upsell in partnership with Sales. Pilot AI-enabled workflows and help build CS playbooks.