Top Customer Success & Experience Jobs in Miami, FL

Manage and retain service contracts for assigned customers/territory by proactively handling renewals, re-estimating contract costs, addressing customer concerns, upselling across fire alarm, sprinkler, and security lines, and collaborating internally to improve service delivery and achieve a 95%+ renewal rate.

Manage client relationships, onboard new clients, ensure client retention, conduct regular meetings, and mentor future team members.

The Client Manager will enhance client relations through strategic account management, coordinate client services, develop relationships, and facilitate communications across teams.

Serve as primary customer contact to build and maintain client relationships for healthcare linen services. Manage inventory and par levels, conduct site visits, audits, and client education, enter and analyze data in internal systems, respond promptly to client issues, and support sales and new business installations.

Assist in the daily operations of Athletic Academic Services, supporting student-athletes in developing academic skills and coordinating services for their academic needs.

The AI Partnerships Lead will develop and manage strategic partnerships with AI developers, drive growth, negotiate deals, and ensure successful collaboration across teams.

Lead a market-level Customer Success team to drive customer experience, retention, and community engagement. Own escalation management, market strategy, KPI and operational performance, competitive intelligence, new-build support, renewal readiness, change management, and cross-functional collaboration to deliver business and customer outcomes.

Lead customer operational initiatives for assigned accounts, managing O2C operations, supply chain analytics, customer relationships, compliance, and continuous improvement. Develop Power BI dashboards, leverage AI and automation, resolve order and service issues, monitor KPIs, drive cost recovery and efficiency, and maintain process documentation and governance to improve customer supply chain performance.

The Dive Master conducts PADI courses, manages dive desk operations, assists with equipment and client needs, and maintains dive equipment while ensuring guest satisfaction and safety.

The Learning & Development Specialist designs and implements training programs, evaluates service quality, manages onboarding, and supports performance improvement initiatives to enhance guest and employee experiences.