Join NEP as we transform how the world experiences live sports and entertainment through our Global Media Solutions Ecosystem.
We're looking for a client-focused leader to serve as the primary post-sale partner for key Global Connected Solutions accounts. In this role, you'll drive client success, coordinate cross-functional teams, oversee onboarding and service delivery, manage account health, and help ensure seamless experiences for some of the world's largest streamers, sports leagues, and media organizations.
What You'll Do:
- Lead day-to-day relationships with client operations leaders, production stakeholders, and technical/finance/procurement contacts.
- Partner across NEP's Sales, Operations, Engineering, Production Services, and regional teams to support assigned accounts.
- Drive client onboarding, account planning, and service delivery visibility.
- Create and maintain account plans, stakeholder maps, escalation paths and renewal timelines.
- Manage issue resolution, client communications, and service quality initiatives
- Serve as the voice of the client internally.
- Support renewals, growth opportunities, and long-term account success.
What You'll Need:
- 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
- Experience supporting complex media, technology, sports, entertainment, or managed services clients
- Strong stakeholder management, communication, and organizational skills
- Ability to navigate technical and operational discussions while coordinating cross-functional teams
- Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems preferred.
- Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines.
- Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning preferred.
- Ability to travel approximately 25%, including client meetings, facility visits and industry events.
You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.
Learn more and apply: https://www.nepgroup.com/career/careers
Skills Required
- 7+ years in client services, account management, customer success, technical account management, broadcast operations, or related fields
- Experience supporting complex media, technology, sports, entertainment, or managed services clients
- Strong stakeholder management, communication, and organizational skills
- Ability to navigate technical and operational discussions while coordinating cross-functional teams
- Experience coordinating complex accounts that span multiple facilities, business units, technical teams, or service lines
- Ability to travel approximately 25%, including client meetings, facility visits and industry events
- Experience with Salesforce, account planning, client reporting, contract records, forecast inputs, or related commercial systems
- Experience partnering with Sales on renewals, upsell identification, client intelligence, and long-term account planning
What We Do
NEP Group is the world’s leading media technology partner for content producers of live sports, entertainment and corporate events – and even if you don’t know our name, you’ve seen our work. Our clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, and new types of content creators. From international award shows to major sporting events to global product launches to world concert tours and festivals, we power thousands of live events and broadcasts each year, reaching millions of fans and viewers around the world. Anywhere, anytime, on any platform—we help our clients make, manage and show the world their content. Come be a part of it!
