Top Customer Success & Experience Jobs in Miami, FL

Lead enterprise customers through implementation and onboarding of Ramp’s Bill Pay and Procurement products. Configure AP workflows, approval routing, vendor management, purchasing, and invoice processes; identify implementation blockers; drive product adoption and business outcomes; troubleshoot issues with Product and Engineering; manage multiple activation timelines; and provide customer feedback to influence the product roadmap.

Leads Transition Strategy Partners and oversees customer transition delivery from pre-sale through onboarding and steady-state service. The role ensures alignment among sales commitments, solution design, and execution; manages resources, escalations, risks, KPIs, and complex customer scenarios; develops team capabilities; and improves processes, playbooks, systems, scalability, and automation to support consistent customer outcomes.

Manages a portfolio of US-based corporate accounts for KAYAK for Business, serving as the primary client contact. Responsibilities include driving platform adoption, monitoring account health, leading business reviews, managing renewals and amendments, identifying growth opportunities, coordinating internal teams and travel management partners, resolving issues, maintaining account records, and sharing client feedback to improve products and processes.

Provides post-sale customer support through phone and email, accurate order and data entry, account management, dispute resolution, returns and credit processing, and administrative tasks. The representative verifies information, resolves customer inquiries, supports EDI and portal orders, and collaborates with Sales and internal departments on pricing and service issues. Success requires strong communication, organization, multitasking, mathematical ability, attention to detail, and accuracy in a fast-paced environment.

Own the technical support function for client integrations, including triage, issue resolution, escalation, client communication, incident support, status updates, monitoring awareness, and documentation. Investigate issues using SQL, logs, APIs, dashboards, and alerting tools. Maintain Jira tickets, Confluence documentation, runbooks, FAQs, and integration guides while serving as the bridge between clients, vendors, QA, engineering, and product.

Manage relationships with assigned government and criminal justice customers using electronic monitoring solutions. Responsibilities include account reviews, issue resolution, onboarding, training, product demonstrations, customer adoption, renewals, CRM updates, and identifying account expansion opportunities. The role collaborates with sales, operations, technical support, and leadership teams, and requires customer-facing communication, organization, technical product learning, a valid driver’s license, and travel throughout the United States.

Supports employer clients and employees with benefits, disability, absence, paid leave, claims, accommodation, and return-to-work services. Resolves inquiries, coordinates stakeholders, monitors claims, explains Evidence of Insurability requirements, and provides benefits guidance. Delivers client training, analyzes reports, conducts audits, identifies root causes, and implements service improvements. Requires fluent Spanish, strong benefits administration knowledge, customer service skills, and approximately 10% business travel.

Provides post-implementation support for Sage Intacct clients by troubleshooting application, configuration, process, reporting, and workflow issues. Builds client relationships, advises on best practices, supports system updates and testing, documents resolutions, and coordinates with consultants, implementation teams, development teams, and Sage support. Identifies recurring issues, creates knowledge resources, and recommends process improvements to enhance client satisfaction and system utilization.

Manage and grow UGLYCASH's community on X, create content, run community events, and serve as a public ambassador while synthesizing feedback for product development.

As a Selling Advisor, you will provide outstanding customer service, develop client relationships, and exceed sales goals. Responsibilities include implementing selling behaviors, maintaining product knowledge, and collaborating with vendors for sales opportunities.