Top Customer Success & Experience Jobs in Miami, FL

The role requires a proactive Client Success & Underwriting Specialist to support clients during the underwriting process, ensuring clear communication, managing information submissions, and enhancing client experiences while coordinating with insurance carriers and coaches.

The Support Specialist will manage support tickets, assist with customer onboarding, ensure data integrity, and provide product configuration support, while documenting processes to empower users.

The QA Product Analyst will bridge product development and other departments, manage documentation, QA testing, and improve processes for better collaboration and efficiency.

The Manager of Customer Success leads a team to ensure customer adoption and retention while driving operational excellence and customer outcomes.

The Client Success Manager will manage client relationships, onboard new users to polling tools, resolve issues, and track client feedback while collaborating with internal teams to enhance product offerings in a politically engaged environment.

The Sr. Strategic Partnerships Manager will manage high-impact partnerships, ensuring performance targets are met while driving operational excellence and growth through data analysis and relationship management.

Serve as primary implementation and operational lead for assigned customers, coordinating cross-functional teams to ensure onboarding, delivery, escalation management, SOW support, adoption, renewals, and long-term customer success.

Serve as primary client contact for PPC accounts: lead recurring client calls, present performance reports, translate objectives into briefs, identify and escalate account risks, coordinate with internal teams, document CRM updates, and ensure timely follow-up to drive satisfaction and retention.

Manage post-sale relationships with strategic SaaS customers, drive onboarding and adoption, educate finance teams, identify upsell/cross-sell opportunities, own expansion pipeline and forecasts, manage renewals to minimize churn, and collaborate cross-functionally to advocate customer needs.

The Training Manager is responsible for the implementation and delivery of training programs to enhance the skills of sales teams, improve revenue, and ensure training content is up to date and effective.