Top IT Support & Helpdesk Jobs in Miami, FL

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Owns the design, implementation, rollout, configuration, integration, maintenance, and support of the enterprise Time and Attendance application. Partners with HR, payroll, operations, vendors, shipside teams, and shore-based stakeholders to gather requirements, migrate data, ensure compliance, troubleshoot issues, improve workflows, maintain documentation, develop dashboards, and train users.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides overnight help desk and IT support across multiple locations. Troubleshoots Windows and macOS devices, Microsoft 365, accounts, printers, connectivity, VPN, and peripherals. Manages onboarding, offboarding, device deployment, asset records, endpoint maintenance, and documentation. Owns tickets from intake through resolution, communicates with users, escalates complex or security-related issues, and supports account administration in Active Directory and Microsoft Entra ID.

Provides field-based IT integration support for acquired sites, managing end-user equipment from procurement through deployment, configuration, imaging, security enrollment, physical setup, and validation. Develops integration plans, tracks project milestones, coordinates vendors and infrastructure teams, resolves access and device issues, and maintains readiness documentation. Trains users on Microsoft 365, VPN, MFA, and service desk procedures. Requires approximately 80% domestic and international travel, including on-call, overnight, weekend, and go-live support.

Provide onsite and remote end-user IT support, troubleshoot hardware and software, provision devices, manage accounts and access, and assist with onboarding and offboarding. Monitor security tools, networks, servers, NAS, and cloud environments; support incident response, inventory tracking, vendor coordination, procurement, documentation, and internal IT initiatives. The role also involves ticket management, process documentation, and delivering a positive employee technology experience.

Manages day-to-day administration, configuration, support, access control, documentation, vendor coordination, and continuous improvement for hotel business applications. Supports PMS, POS, retail, finance, workforce, reporting, guest service, and ticketing systems; troubleshoots incidents, coordinates upgrades and integrations, enforces change control, provides user training, and supports audits and application-related projects in a 24/7 hospitality environment.

Administers and optimizes an enterprise Learning Management System, including users, permissions, courses, configurations, integrations, reporting, dashboards, troubleshooting, testing, governance, and compliance. Partners with IT, vendors, HR, Compliance, and business stakeholders to improve platform reliability and adoption. Delivers training and enablement, mentors support staff, manages risks, and supports the LMS roadmap and operational priorities.