Top IT Support & Helpdesk Jobs in Miami, FL

Reposted 17 Days AgoSaved
Remote
United States
35K-65K Annually
Entry level
35K-65K Annually
Entry level
Consumer Web • Real Estate • Sharing Economy • Virtual Reality • Consulting • Manufacturing
Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.
Top Skills: Active DirectoryDhcpDnsEndpoint Security SolutionsFreshdeskGoogle WorkspaceJira Service ManagementmacOSMicrosoft 365MS OfficeRemote Desktop ToolsServicenowTcp/IpVpnWi-FiWindowsZendesk
23 Days AgoSaved
Remote or Hybrid
United States
85K-95K Annually
Junior
85K-95K Annually
Junior
Artificial Intelligence • Enterprise Web • Sales • Software
Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.
Top Skills: AIAPIsCrmsGuruIntercomLinearNotionZapier
25 Days AgoSaved
Remote
United States
101K-155K Annually
Senior level
101K-155K Annually
Senior level
Security • Software • Cybersecurity • Automation
Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.
Top Skills: APIsAuthentication ProtocolsAWSAzureGCPIdentity SystemsIntercomJIRAKnowledge Base SystemsScimSlackSsoZendesk
2 Hours AgoSaved
In-Office
Miami, FL, USA
Senior level
Senior level
Cloud • Information Technology • Software • Consulting
Manage and lead enterprise backup environment: install, configure, and troubleshoot CommVault and other backup technologies; execute migrations (e.g., NBU/TSM to CommVault); perform scripting for Windows/Unix backups; administer storage nodes, VTLs/tape libraries, and application-specific backup modules (Exchange, SQL, Oracle, SAP, SharePoint); support CLI/GUI operations and transition/due-diligence projects.
Top Skills: AvamarCliCommvaultData DomainExchangeGuiHyper-VMicrosoft ApplicationsMs SqlNetbackup (Nbu)NetworkerOracleSAPSharepointTape LibrariesTsmUnixVadpVcbVtlWindows
2 Hours AgoSaved
In-Office
Miami, FL, USA
Senior level
Senior level
Cloud • Information Technology • Software • Consulting
Lead and manage enterprise backup environment using CommVault and other backup technologies. Install, configure, and troubleshoot backups (CLI/GUI), perform migrations (NBU/TSM to CommVault), administer storage nodes, VTLs and tape libraries, and support backups for Exchange, SQL, Oracle, SAP, SharePoint and virtual platforms using VCB/VADP/Hyper-V. Provide scripting support and Unix/Windows administration for backup operations, and drive transition and due-diligence projects.
Top Skills: AvamarCommvaultData DomainHyper-VMicrosoft ExchangeMs SqlNbuNetworkerOracleSAPSharepointStorage NodesTape LibrariesTsmUnixVadpVcbVtlWindows
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YesterdaySaved
In-Office
Miami, FL, USA
Senior level
Senior level
Manufacturing
Manage global Oracle EBS R12.2 financial systems support: incident, problem, change and service request management; liaise with brands, third-party and Oracle; lead support team and ensure smooth transitions and accounting period closures.
Top Skills: ApArCe)FaOracle E-Business SuiteOracle Ebs R12.2Oracle Financials (GlOracle SrsPo
2 Days AgoSaved
In-Office
2 Locations
Senior level
Senior level
Professional Services • Social Impact
Serve as Tier 3 escalation lead for complex hardware and software issues, perform root-cause analysis, drive cross-functional resolutions, manage incidents and SLAs, develop knowledge playbooks, and identify automation opportunities to improve support.
Top Skills: AWSData ViewerGrafanaHubspotJIRAMS OfficeSalesforceTerminalZendesk
2 Days AgoSaved
In-Office
Fort Lauderdale, FL, USA
Junior
Junior
Information Technology
Serve as single point of contact for Contact Center and NOC during outages. Draft and send internal/external communications for Priority 1/2 incidents, coordinate escalations and resolution with NOC and engineers, monitor production and alerts, produce outage reports, run RCA meetings, and notify customers of planned maintenance.
Top Skills: EmailMS OfficeSolarwinds
2 Days AgoSaved
In-Office
Miami Lakes, FL, USA
Mid level
Mid level
Cloud • Information Technology • Consulting • Cybersecurity
Provide Tier II technical support for applications, hardware, networks, and cloud; troubleshoot Windows, macOS, Linux, and mobile devices; manage servers and workstations; document processes; mentor junior staff; participate in deployments, upgrades, monitoring, account management, and incident trend analysis.
Top Skills: AWSAzureConnectwiseDhcpDnsHyper-VJIRALinuxmacOSMobile DevicesServicenowTcp/IpVMwareVpnWindowsWindows ServerZendesk
2 Days AgoSaved
In-Office
Miami Lakes, FL, USA
Mid level
Mid level
Information Technology
Provide tier II help desk support for applications, hardware, networks, and cloud environments; troubleshoot complex issues across Windows, macOS, Linux, and mobile devices; manage accounts and permissions; document processes; mentor junior staff; participate in deployments, upgrades, and monitoring to improve service and security.
Top Skills: AWSAzureConnectwiseDhcpDnsHyper-VJIRALinuxmacOSMobile DevicesServicenowTcp/IpVMwareVpnWindowsWindows ServerZendesk
3 Days AgoSaved
In-Office
Doral, FL, USA
Junior
Junior
Healthtech
Provide in-person and remote technical support for hardware, software, and network issues; troubleshoot, diagnose, and resolve problems; install, configure, and maintain IT systems; monitor systems, apply patches and security updates; document and escalate incidents; coordinate with IT teams and train end users.
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