Top IT Support & Helpdesk Jobs in Miami, FL

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Manage global Oracle EBS R12.2 financial systems support: incident, problem, change and service request management; liaise with brands, third-party and Oracle; lead support team and ensure smooth transitions and accounting period closures.

Serve as Tier 3 escalation lead for complex hardware and software issues, perform root-cause analysis, drive cross-functional resolutions, manage incidents and SLAs, develop knowledge playbooks, and identify automation opportunities to improve support.

Serve as single point of contact for Contact Center and NOC during outages. Draft and send internal/external communications for Priority 1/2 incidents, coordinate escalations and resolution with NOC and engineers, monitor production and alerts, produce outage reports, run RCA meetings, and notify customers of planned maintenance.

Provide Tier II technical support for applications, hardware, networks, and cloud; troubleshoot Windows, macOS, Linux, and mobile devices; manage servers and workstations; document processes; mentor junior staff; participate in deployments, upgrades, monitoring, account management, and incident trend analysis.

Provide tier II help desk support for applications, hardware, networks, and cloud environments; troubleshoot complex issues across Windows, macOS, Linux, and mobile devices; manage accounts and permissions; document processes; mentor junior staff; participate in deployments, upgrades, and monitoring to improve service and security.

Provide in-person and remote technical support for hardware, software, and network issues; troubleshoot, diagnose, and resolve problems; install, configure, and maintain IT systems; monitor systems, apply patches and security updates; document and escalate incidents; coordinate with IT teams and train end users.

Provide on-site desktop and mobile user support including hardware/software troubleshooting, AV and video conference setup, telephone/voicemail support, asset inventory, system setups and office moves, ticket tracking, vendor coordination, preventative maintenance, and escalating complex issues to advanced IT teams. Assist with technology rollouts and recommend training opportunities to reduce repeat incidents.